Azure Customers: Benefits and Features of Microsoft Azure

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Microsoft Azure offers a wide range of benefits and features that make it an attractive choice for businesses and organizations.

With over 175 data centers worldwide, Azure provides a global reach and scalability that's hard to match.

Azure's pay-as-you-go pricing model allows customers to only pay for the resources they use, reducing costs and increasing flexibility.

Whether you're a small startup or a large enterprise, Azure's flexible pricing model makes it accessible to businesses of all sizes.

Azure's robust security features, including encryption and threat protection, ensure that your data is protected and secure.

Azure Services

Azure offers a wide range of services to support its customers' needs. Azure App Service, Azure Functions, and Logic Apps are some of the services offered under the Platform as a Service (PaaS) model, providing autoscaling, load balancing, and pre-configured environments for applications.

Azure provides robust Disaster Recovery (DR) and Backup Services, including Azure Site Recovery and Azure Backup. Azure Site Recovery allows for easy replication of on-premises virtual machines to Azure, while Azure Backup offers a single location to monitor backup jobs, manage backup policies, and recover data.

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Azure's services are categorized into several areas, including Compute, Networking, Storage, Web + Mobile, Containers, Databases, Data + Analytics, AI + Cognitive Services, Internet of Things, Security + Identity, and Developer Tools. Some of the services under these categories include Virtual Machines, Load Balancer, Blob Storage, Azure DNS, and Azure Active Directory.

Platform as a Service (PaaS)

Azure's Platform as a Service (PaaS) is a game-changer for developers. It provides a pre-configured environment for applications, making it easier to deploy and manage them.

With Azure's PaaS, you get autoscaling and load balancing out of the box. This means your application can scale up or down automatically based on demand, ensuring optimal performance and minimizing downtime.

Azure App Service, Azure Functions, and Logic Apps are some of the services offered under PaaS. These services are designed to help you build, deploy, and manage applications quickly and efficiently.

Azure App Service, for example, allows you to build cloud-based apps and APIs using a variety of programming languages. You can also use Azure Functions for serverless computing, which eliminates the need for provisioning or managing servers.

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Here's a brief overview of some of the key services offered under Azure's PaaS:

Overall, Azure's PaaS provides a robust and scalable platform for building, deploying, and managing applications. It's a great choice for developers who want to focus on writing code, rather than managing infrastructure.

DR and Backup Services

Azure offers a robust set of disaster recovery (DR) and backup services to ensure your business stays up and running even in the face of a disaster.

Azure Site Recovery makes it easy to replicate your on-premises virtual machines (VMs) to Azure, allowing you to failover to Azure in the event of a disaster.

This solution also supports Azure VM replication to an alternative Azure region.

Azure Backup provides a single location to monitor backup jobs, manage backup policies, and recover data.

With Azure Backup, you can protect your cloud data from loss and ensure business continuity.

Azure Site Recovery and Azure Backup work together to provide a comprehensive DR and backup solution for your business.

3M and Blockchain

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3M has been using blockchain in supply chain verification to ensure that products aren't replaced with inferior ones throughout the process.

They've built a solution called Label-as-a-Service, which uses blockchain on Azure to verify the authenticity of pharmaceuticals.

By choosing trusted parties as a federation, 3M is able to do blockchain handoffs, making it easier to verify the product at each handoff throughout the supply chain.

This solution requires building with Azure SQL Database, which allows connections with deep analytics tools.

The label at the end of the product can be scanned and confirmed at each handoff, providing a verifiable environment.

3M is looking to expand this solution for use in supply chains not only internally but also for other companies.

Cloud Characteristics and Features

Public clouds are easily accessible over the internet from anywhere, enabling convenient access to resources.

One of the key benefits of public clouds is scalability, allowing users to quickly adjust resources based on demand, ensuring efficient resource utilization.

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Cost-effectiveness is another advantage of public clouds, operating on a pay-as-you-go model, reducing upfront costs and enabling cost-effective usage of resources.

Azure offers robust security measures such as encryption, access controls, and compliance certifications to protect data and infrastructure.

Azure ensures the security of your data through replication, snapshots, and encryption, providing an added layer of security against natural disasters, cyberattacks, or hardware failures.

Azure Site Recovery gives you full control over data replication processes, allowing you to customize the replication schedule based on your business requirements.

Here are some key features of Azure that enhance data protection and application management:

  • Data Protection: Azure ensures the security of your data through replication, snapshots, and encryption.
  • Azure Site Recovery: This feature gives you full control over data replication processes.
  • Development Flexibility: Azure supports a wide range of capabilities for building, deploying, and managing applications.
  • Open-Source Tools: Azure provides numerous tools and services rooted in open-source technology.
  • App Services and Mobile Management: Azure offers hosting through App Services and supports mobile device management (MDM).
  • Active Directory Integration: Azure Active Directory (AAD) enhances security by connecting user profiles with applications.

Security and Compliance

Azure customers are responsible for certain security aspects, even in cloud environments.

Azure employs a shared security responsibility model, where security is a collaborative effort between Azure and its customers. In on-premises environments, the entire security burden lies with the customer, but as customers transition to the cloud, certain security responsibilities shift to Azure.

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Here's how the responsibilities vary across different cloud service models:

  • IaaS: Azure assumes responsibility for physical security, including hosts, networks, and data centers.
  • PaaS: Azure manages physical security and the operating system, while responsibilities for identity and directory infrastructure, network controls, and applications are shared with customers.
  • SaaS: Azure takes on even more responsibilities, including physical security, operating systems, network controls, and applications, while still sharing identity and directory infrastructure with the customer.

Customers retain more responsibilities in IaaS compared to PaaS or SaaS.

What Is Security?

Security is a critical aspect of any cloud computing platform, and Azure takes it very seriously. Azure Security encompasses a comprehensive range of physical, infrastructure, and operational controls designed to protect its cloud services. This includes tools that provide visibility and control over various Azure resources, such as Virtual Machines and Cloud Services.

Azure Security Center is a key component of this security framework, offering a centralized dashboard for managing security policies and detecting potential threats. It provides visibility and control over Azure resources, protection for hybrid workloads, and enhanced security posture.

One of the biggest challenges in cloud security is the dynamic nature of workloads, which can change frequently. Azure Security Center simplifies the implementation of security standards and best practices in such scenarios. This helps organizations stay ahead of evolving threats and minimize vulnerabilities.

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Azure Security Center also tackles the challenge of lack of security expertise, providing administrators with tools to effectively respond to and manage security threats. This includes alerts and recommendations that aid in regulatory compliance and streamlining security policies across the platform.

To illustrate the importance of security, consider the following benefits of Azure Security Center:

  • Visibility and Control: Gain insight and manage the security of various Azure resources.
  • Protection for Hybrid Workloads: Secure workloads deployed both within Azure and in non-Azure environments.
  • Enhanced Security Posture: Continuously monitor the cloud environment and improve security posture.
  • Threat Detection and Mitigation: Detect and prevent cybersecurity threats with a centralized dashboard.

Security Works?

Azure Security Works by employing a shared security responsibility model, where security is a collaborative effort between Azure and its customers. This model varies across different cloud service models.

In Infrastructure as a Service (IaaS), Azure assumes responsibility for physical security, including hosts, networks, and data centers. In Platform as a Service (PaaS), Azure manages physical security and the operating system, while responsibilities for identity and directory infrastructure, network controls, and applications are shared with customers.

To enhance security posture, it's essential to implement Role-Based Access Control (RBAC) using Azure Security Center's RBAC. This helps manage permissions effectively, with five built-in roles and two specific security roles.

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Regularly monitoring the Azure Security Center Dashboard provides a centralized view of Azure resources, offering actionable recommendations. Establishing security policies also helps prevent misuse of resources, and Azure can automatically generate a security policy tailored to your subscription.

Azure Security Center is a comprehensive security management platform that offers several key benefits, including visibility and control, protection for hybrid workloads, enhanced security posture, and threat detection and mitigation.

The Issue

Microsoft has acknowledged the flaws with its Azure cloud solution provider model, and the company has begun to make changes to address these issues.

These changes aim to make it easier for end customers to move away from complex CSP agreements and migrate to a new partner.

The Microsoft managed reseller incentive programme has been reduced, which means Azure solution providers are less incentivised to sell Azure through these agreements.

This change is likely to affect existing customers and partners who have an established reseller relationship.

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There will be three phases of change to the previous Azure model, with Phase 1 starting on July 21, 2021, and Phase 2 starting on February 1, 2022.

The start date for Phase 3 is still to be confirmed.

Here are the key dates for the phase changes:

  • Phase 1: July 21, 2021
  • Phase 2: February 1, 2022
  • Phase 3: TBC (To Be Confirmed)

Pricing and Cost Management

As an Azure customer, understanding your pricing options is crucial to making the most of your investment. You can take advantage of Dev/Test Pricing, which offers discounted rates on various Azure services, ideal for developers and testers to build and test applications in a non-production environment.

Azure provides a range of cost management tools to help you track and optimize your expenses. Azure Cost Management and Billing, Azure Pricing Calculator, and Azure Advisor are all at your disposal to make informed decisions.

If you have a predictable workload or a long-term project, Reserved Instances might be the way to go. By committing to use specific Azure resources for a 1- or 3-year term, you can enjoy up to 72% savings compared to pay-as-you-go pricing.

Here are some key cost management tools to keep in mind:

  • Azure Cost Management and Billing: helps you track and manage your Azure costs
  • Azure Pricing Calculator: estimates your costs based on your usage
  • Azure Advisor: provides recommendations to optimize your costs and performance

Cloud Providers and Partnerships

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If you have a Microsoft Azure cloud environment, it's likely you may be part of a 'cloud solution provider' (CSP) agreement with your partner without even realising it.

Many customers don't know what type of management agreement they have with their partner, or even what a CSP agreement really means. According to Microsoft, a CSP agreement enables partners to directly manage their entire Microsoft cloud customer lifecycle.

In a CSP agreement, your partner takes on all the responsibility for you, without giving you the option to retain some of it yourself. This means you give up a lot of control, which would allow you to improve your cloud ROI.

Microsoft Azure's cloud platform encompasses more than 2,800 AI and ML services and products, making it a popular choice for businesses to leverage technology to achieve their goals. Almost 56 percent of organizations worldwide use Microsoft Azure for their cloud services.

Top Global Cloud Provider

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Microsoft Azure is among the top global cloud providers, accounting for approximately a quarter of the market.

Microsoft's strong position in enterprise IT, thanks to Windows OS and productivity tools, paved the way for Azure's success in software as a service (SaaS), notably with Office 365.

Office 365 is a key service provided by Microsoft Azure under SaaS, offering a complete application that is managed by Microsoft, including deploying, scaling, and load balancing.

The three leading hyperscale cloud providers are Microsoft Azure, Amazon Web Services, and Google Cloud, dominating the global cloud-computing market.

Microsoft's addition of Copilot for Microsoft 365 has taken its integration of AI-powered tools powered by Azure to a new level, further solidifying its position in the operating systems market worldwide for PCs.

Spot Instances

Spot Instances are a great way to save on costs in the cloud, but they come with some trade-offs. They're billed per minute, which can add up quickly if you're not careful.

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If you have workloads that can tolerate interruptions, such as batch processing jobs, dev/test environments, and large computations, Spot Instances are a good fit. This is because they allow you to purchase unused Azure capacity at a significant discount.

Here are some key characteristics of Spot Instances:

  • They're billed per minute.
  • They're ideal for workloads that can tolerate interruptions.

Cloud Solution Provider (CSP)

A Cloud Solution Provider, or CSP, is a partner that manages your entire Microsoft Azure cloud lifecycle on your behalf. They take on all responsibility, but you give up control and may end up over-spending.

According to Microsoft, a CSP enables partners to directly manage their customers' cloud lifecycles, using dedicated in-product tools to provision, manage, and support subscriptions. Partners can package their own tools and services into one monthly or annual bill.

If you're on a CSP agreement, you're essentially buying cloud infrastructure from your partner in a wrapper, without working directly with the supplier. Your partner controls your entire cloud environment, and you may not have access to certain details or even know what you're paying for.

Credit: youtube.com, The Microsoft Cloud Solutions Provider (CSP) Program explained in less than 2 minutes

You'll likely get a bill from your partner with minimal line items, giving you no visibility into your cloud costs or usage. This lack of transparency can lead to over-spending and missed opportunities to optimize your cloud usage.

To determine if you're working with a CSP, check your bill and ask your existing Azure managed service providers for clarity.

OpenAI

OpenAI has partnered with Microsoft Azure to accelerate the development and deployment of its state-of-the-art models. This collaboration allows customers to access a wide array of advanced AI models.

The strategic alliance between OpenAI and Microsoft Azure is a game-changer in the realm of AI and cloud computing. By harnessing Azure's robust cloud infrastructure, OpenAI can accelerate the development and deployment of its models.

OpenAI's models, including the highly sought-after GPT models like ChatGPT4, are now accessible to customers through Azure. This is a significant advantage for businesses looking to leverage AI technology.

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As of 2024, the Azure cloud platform encompasses more than 2,800 AI and ML services and products. This is a testament to the growing demand for cloud-based AI solutions.

Microsoft continually develops the Azure portfolio to meet the diverse needs of its global customer base. This includes the introduction of Phi-3 models, representing the latest generation of small language models developed along with OpenAI.

Almost 56 percent of organizations worldwide use Microsoft Azure for their cloud services. This speaks to the popularity and reliability of the Azure platform.

Adobe's Experience Cloud

Adobe's Experience Cloud has undergone a massive overhaul over the past 10 years, shifting its multimedia creation software suite to a cloud-based subscription model.

This move has enabled strong integrations between products such as the Adobe Creative Cloud and Adobe Document Cloud.

The Adobe Experience Cloud now includes products specifically designed for new multimedia consumption and tracking, powered by Azure: Marketing Cloud, Advertising Cloud, and Analytics Cloud.

These products are intuitive and comprehensive, making it easy for content producers to track customer engagement across all touchpoints.

Analytics Cloud is even further enriched with Power BI, providing a detailed view of customer interactions.

Support and Agreement

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Azure customers have the option to choose between two types of Cloud Solution Provider (CSP) models: Tier 1 and Tier 2. Partners can choose one or both, depending on their needs.

Tier 1 partners require a robust infrastructure to enable end-to-end ownership of their relationship with the customer. This means they must meet many requirements, making it less common for partners to be eligible.

Tier 2 partners, on the other hand, can work with an indirect CSP partner who provides the necessary tools and resources to manage the relationship. This is the more common option among Azure customers.

Here are the key differences between Tier 1 and Tier 2 partners:

  • Tier 1: Direct model, requires a robust infrastructure, and is less common.
  • Tier 2: Indirect model, provides tools and resources to manage the relationship, and is the more common option.

Support

Support can be a major concern when working with a Cloud Service Provider (CSP). A CSP leaves you vulnerable when it comes to Azure support.

Your partner is in the middle, entirely responsible for the cloud services you're receiving, which means you can't get support from Microsoft directly in the case of an emergency. This can lead to a significant delay in resolving issues.

You can't register a complaint or take out a help ticket with Microsoft, so the partner holds all the power even if they're the cause of the problem. This can be a major risk for your business continuity.

Understanding Your Agreement

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There are two types of Cloud Solution Provider (CSP) models: direct (Tier 1) and indirect (Tier 2).

Most partners aren't eligible for Tier 1, which requires a robust infrastructure for end-to-end ownership of their relationship with you.

Tier 2 is the more common option, giving partners and re-sellers access to tools and resources to manage the relationship.

Tier 1 partners often create bundles with licenses, technology, and more, which they resell to Tier 2 partners.

This creates a wide market with different CSPs offering various managed cloud solutions.

Here's a quick summary of the two CSP models:

Azure Environment and Tools

Azure customers have access to a wide range of cost management tools, including Azure Cost Management and Billing, Azure Pricing Calculator, and Azure Advisor.

These tools help customers manage their costs and optimize their Azure usage.

Azure Cost Management and Billing provides a comprehensive view of your costs, while Azure Pricing Calculator helps you estimate costs for different services. Azure Advisor, on the other hand, offers personalized recommendations to optimize your Azure resources.

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To scale and manage their Azure resources, customers can use a variety of services, including Auto-scaling, Resource Groups, and Azure Resource Manager.

Here are some key services used in scaling and management in Azure:

  • Auto-scaling: allows resources to automatically scale up or down based on demand
  • Resource Groups: simplifies management and enables centralized monitoring and control
  • Azure Resource Manager: facilitates resource deployment, management, and monitoring through templates

Scaling and Management

Scaling and management are crucial aspects of any cloud environment, and Azure offers a range of tools and services to help you achieve optimal performance and cost-efficiency. Azure provides auto-scaling capabilities, allowing resources to automatically scale up or down based on demand.

Resource groups are another key feature in Azure, enabling you to organize resources into logical groups for simplified management and centralized monitoring. This makes it easier to keep track of your resources and make changes as needed.

Azure Resource Manager is a powerful tool that facilitates resource deployment, management, and monitoring through templates. This provides a unified management interface, making it easier to manage your resources and ensure consistency across your environment.

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To take advantage of these features, you can use the following tools and services:

  • Auto-scaling: This allows resources to automatically scale up or down based on demand.
  • Resource Groups: This enables you to organize resources into logical groups for simplified management and centralized monitoring.
  • Azure Resource Manager: This facilitates resource deployment, management, and monitoring through templates.

By leveraging these tools and services, you can ensure that your Azure environment is running efficiently and effectively, and that you're getting the most out of your investment.

Cloud Shell

Cloud Shell is a powerful tool that allows you to manage your Azure resources from the command line. It's an extension of Windows PowerShell that offers a unified command-line interface with features like tab completion and command history.

You can execute commands and scripts on your Azure resources using Cloud Shell, making it easier to perform complex tasks like deploying virtual machines or creating cloud services. This is especially useful for developers who need to automate processes through scripting.

Cloud Shell also provides a comprehensive set of commands to manage your Azure subscription, including creating, listing, and deleting subscriptions, as well as controlling user access keys. This level of control is essential for managing your Azure resources efficiently.

To get started with Cloud Shell, you can begin interactive tutorials to learn how to use common features, such as creating virtual machines or virtual networks. These tutorials are a great way to learn the basics of Cloud Shell and get hands-on experience with managing your Azure resources.

Frequently Asked Questions

Who are the biggest customers of Azure?

Microsoft and Autodesk are notable customers of Azure, leveraging its capabilities to streamline internal processes and deliver innovative apps and services.

How many customers are on Azure?

Azure has over 722 million users worldwide, with 85% of Fortune 500 companies using the platform, making it a leading cloud computing solution.

Which Fortune 500 companies use Azure?

Several prominent Fortune 500 companies, including Walmart, General Electric, and Boeing, leverage Microsoft Azure for their digital transformation and innovation efforts. These companies utilize Azure's cloud services for e-commerce, AI, data analytics, and more.

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