Getting your Brother printer back online can be frustrating, but don't worry, I've got you covered. Sometimes, a simple power cycle can resolve the issue.
First, ensure your printer is properly plugged in and turned on. If you're using a wireless connection, check that your router is also powered on and functioning correctly.
If your printer has a power button, press it to turn it on. If not, check your printer's manual for instructions on how to turn it on.
Next, check the printer's lights to see if they're indicating any issues. If the lights are blinking, it may indicate a paper jam or low ink levels.
Troubleshooting Steps
To get your Brother printer back online, you'll want to start by checking the printer's status for any error codes or blinking lights that could indicate a problem.
First, make sure your printer is properly connected to your WiFi network. If you have a wireless Brother printer, try reconnecting it to the network. If you have a USB cable connectivity printer, ensure all the wires and USB are securely plugged in.
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Check if your printer is in sleep mode and connected to the computer. This is a common issue that can cause the printer to go offline.
Paper jams can also pause your printer, so make sure to clear any jams or blockages. Low ink and no printing paper in the print tray can also cause the printer to go offline, so check and replace the ink and paper as needed.
If you've recently updated your Windows or system, ensure that the printer drivers are still up to date. Sometimes, a loss of drivers can cause the printer to go offline.
Finally, try not to send too many printing commands at once, as this can pause your printer or turn it offline.
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Hardware and Software Issues
Hardware and Software Issues can be a real pain when it comes to getting your Brother printer back online. One common issue is a connection disruption, which can cause your printer to go offline.
Check your WiFi connection to ensure it's stable and not causing the issue. Using a different WiFi network might also resolve the problem.
Outdated drivers can also lead to a Brother printer going offline. Your drivers should be updated and relevant to the printer software.
Configuration problems can also cause your printer to go offline. Examine the printer configuration setting to make sure it's correct.
Here are some common hardware and software issues that can cause your Brother printer to go offline:
- Connection Disruption
- Using Different WiFi Network
- Outdated Drivers
- Configuration Problems
Basic Troubleshooting
First, let's check the power cord. If it's loose, try plugging it back in firmly, as a loose connection can cause the printer to shut down.
The printer's power button might be stuck, so try pressing it gently but firmly to see if it turns back on.
Make sure the printer is properly connected to the computer via a USB cable or wirelessly via Wi-Fi, as a faulty connection can prevent the printer from functioning.
Try restarting the printer by unplugging it from the power source, waiting for 30 seconds, and then plugging it back in, as this can often resolve connectivity issues.
Check the printer's ink levels, as low or empty ink cartridges can cause the printer to malfunction and display an error message.
If the printer is connected to a network, check the network settings to ensure the printer is set to the correct network and that the network is functioning properly.
A faulty printer driver can also cause connectivity issues, so try updating the printer driver to the latest version.
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Hardware Setup
To get your brother's printer back online, let's start with the basics. Plug the Printer Directly into Your Router, it's a simple yet effective solution that can stabilize the connection and reduce troubleshooting.
Connecting your printer directly to the router with a wire is a game-changer. It ensures a stable connection to the network, which can save you a lot of time and frustration in the long run.
Plug into Your Router
Moving your printer closer to your router can make a huge difference in its connection reliability. This is because a strong signal is often necessary for a printer with a subpar Wi-Fi chip to stay connected.
Even if the Wi-Fi signal in the same room seems fine, try moving your printer closer to the router. If you're having connection issues, this simple step can make a big impact.
If you're not flexible about where you store your printer, you can try hard-wiring it to the router instead. This will ensure a stable connection and eliminate many of the troubleshooting steps you'd otherwise need to take.
Plugging your printer directly into the router can make a big difference in its connection stability. This is especially true if your printer has a weak Wi-Fi signal or a subpar Wi-Fi chip.
Make Your Default
Making your printer the default is a simple process that can save you time in the long run. You can access the control panel by typing "control panel" in the window search box.
To make your Brother printer the default, follow these steps:
- Access control by typing control panel in window search box
- Now select Device & Printer
- Now select the printer you are facing issue with
- Now right click and make the printer as your default printer
- Just to make sure that new settings are saved and applied, restart the device.
Operating System Specific
If your Brother printer is offline, the solution varies depending on your operating system. For Windows 10 users, checking the printer's connectivity is a good starting point. Make sure it's connected well to your computer and high-speed internet.
To troubleshoot the issue on Windows 10, you'll need to make some manual changes in the settings. This involves opening the printer settings, turning your Brother printer online from offline, and adding it again. If you don't find your printer in the list, click "Add a printer or scanner" and let your computer search for it.
If you're a Mac user, a system restart of the printer can resolve the issue. This will remove the printer from your Mac, allowing you to start over by adding it back to your device. To do this, click on the Apple Menu Icon, then click on "System Preferences", and finally, click "Printers & Faxes."
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Windows 10
Using the same WiFi network for your printer and computer is crucial for avoiding the "brother printer offline" error. Make sure your printer is connected to the same WiFi network as your device.
Outdated drivers can also cause issues with your brother printer showing offline. To install the most updated driver, visit the official Brother portal at https://support.brother.com/ and follow the prompts to download the latest drivers for your printer model.
If there are many pending print jobs in the queue, your printer can refuse to take new tasks and appear offline. Review the print queue and cancel any pending print jobs to clear the queue.
Here are the steps to fix your Brother printer offline issue on Windows 10:
- Check the connectivity of your printer, ensuring it's connected well with your computer and high-speed internet.
- Make a few changes in the printer settings to resolve the issue.
- Open the printer settings and turn your Brother printer online from offline.
- Click the Windows icon and open Devices in the Settings.
- Click Printer & Scanners on the left side of the screen.
- Search for your printer and select it. If you don't find it, click "Add a printer or scanner".
If you find your printer in the list, delete all the print jobs and try printing a test paper. If the issue persists, run a Troubleshoot and consider removing and re-adding your printer.
Fixing Mac
Fixing Mac issues can be a real pain, but sometimes all it takes is a simple restart to get things back on track.
A system restart of the printer will remove the printer from Mac, allowing you to start over by adding the printer back to your device. This is especially helpful for Brother printer users, who may find themselves with an offline printer.
To restart the printing system, follow these easy steps:
- Click on the Apple Menu Icon and click on “System Preferences”.
- On the System Preferences screen, click “Printers & Faxes”.
- Next screen, right-click the Offline Printer and click the Reset Printing System option in the context menu.
- In the pop-up window, click Restart to confirm.
After the printing system restarts, you'll need to add the printer again and try to print something.
Official Contact Information
If you need to get in touch with Brother's official support team, you can call their official number at 1 (877) 276-8437.
Brother's billing phone number is 1-800-208-0469, which you can use to discuss any billing-related issues.
To find the answers to your Brother-related questions, visit their official support site at https://www.brother-usa.com/brother-support.
For remote support, head over to https://rescuehelp.brother-usa.com/.
You can also find answers about Brother at https://help.brother-usa.com/.
If you're looking for Brother driver support, check out https://support.brother.com/g/b/productsearch.aspx?c=us&lang=en&content=dl.
To download Brother software, visit http://www.brother.com/apps/ps/en/.
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Frequently Asked Questions
If your Mac's printer keeps going offline, make sure your computer has the latest version of printer drivers installed.
Faulty software and hardware can also cause this issue.
Ensure your printer is properly connected to your Mac via a power cable, Ethernet cable, or USB cable.
A faulty power cable can cause your printer to disconnect from your Mac.
Outdated printer drivers can lead to connectivity issues.
Regularly updating your printer drivers can help resolve the problem.
Sources
- https://allitexpert.com/blog/brother-printer-showing-offline/
- https://www.printersupportpro.us/brother-printer-offline
- https://brothersetupsupport.com/brother-printer-offline-mac/
- https://www.pcmag.com/how-to/printer-wont-connect-to-wi-fi-try-these-fixes
- https://managedprint.com/how-to-fix-the-printer-is-offline-problem-a-step-by-step-guide
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