How Do I Get My Ring Doorbell Back Online with Easy Troubleshooting

If your Ring Doorbell is offline, the first thing to check is your Wi-Fi connection. A stable internet connection is essential for your Ring Doorbell to function properly.

Make sure your router is turned on and functioning correctly. If you're unsure, try restarting your router to see if that resolves the issue.

If your Wi-Fi connection is strong, the next step is to check the power source of your Ring Doorbell. Ensure that it's properly plugged in and that the outlet is working.

Check your Ring app to see if the device is listed as "Offline" or "Disconnected." If it is, try restarting your Ring Doorbell by pressing and holding the button on the device until the lights flash.

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First, check your phone to ensure it's not in airplane mode, which disables Wi-Fi and cellular data.

Reboot your Wi-Fi router and/or cable modem by unplugging them for about 10 seconds and plugging them back in again.

Confirm that your Ring device has power, and if it's hardwired, check the doorbell circuit breaker in your breaker panel.

Position your Wi-Fi router close to the Ring device, but be mindful of centralizing it for all your smart home devices.

The Ring app can help you check your Wi-Fi signal by tapping the Menu icon, Devices, your device, Device Health, and then Test Your Wi-Fi.

If the app determines your internet is too slow, contact your internet service provider for help.

Try resetting the Ring Wi-Fi network connection by tapping Reconnect device after wifi change in the Ring app.

To access the orange reset button, remove the device's outer case with a 1/16th-inch Allen wrench.

The doorbell should say "Ring doorbell is in setup mode" after the reset, and you'll need to select your Wi-Fi network name and password.

A strong Wi-Fi signal is crucial for your Ring doorbell, with an RSSI score of -40 or higher indicating little to no interference.

Here are some common Wi-Fi signal strengths and their effects on your Ring doorbell:

Having multiple devices connected to the same Wi-Fi router can affect your Ring doorbell's performance and drain its battery faster.

If your Ring device is offline, you'll see a red 'no wifi' icon in the Ring app, and you can tap it to pull up an error screen to help troubleshoot your issue.

If your Ring doorbell is offline, it's likely due to a weak WiFi signal or network congestion. You can check your WiFi signal strength by opening the Ring app, navigating to the "Devices" tab, selecting the Ring device, and tapping on the "Device Health" option.

A weak WiFi signal can be caused by the layout of your house, with too many rooms and walls between your Ring device and your WiFi router. This can degrade the signal, especially if your walls are made of brick or other materials that block WiFi signals.

To improve your WiFi signal, try positioning your router centrally in your home and avoiding large objects or walls that can obstruct the signal. You can also use a WiFi extender or mesh network to extend the coverage area of your WiFi network.

Network congestion can also cause your Ring doorbell to go offline. This occurs when multiple devices compete for bandwidth on the same WiFi network, leading to decreased performance and potential connectivity issues. To manage network congestion, prioritize traffic from Ring devices, limit bandwidth-intensive activities during peak usage times, and consider upgrading your internet plan.

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Here are some tips to help you troubleshoot network congestion:

By following these tips, you can improve your WiFi signal strength and prevent network congestion, keeping your Ring doorbell connected and online.

One of the most common issues with Ring doorbells is insufficient or not receiving enough power. This can cause a range of problems, including regularly losing connection to your wifi network, regularly shutting off, and not ringing your existing internal doorbell correctly.

If your Video Doorbell Pro is not receiving enough power, you may experience issues like freezing up during a live event or night vision not working. These problems can be frustrating, but fortunately, there are some easy steps you can take to troubleshoot the issue.

To check the power status of your Video Doorbell Pro, open the Ring app, tap the top menu, and select Devices. Then, tap the Device Health tile and check the Transformer Voltage status. If the voltage is listed as "Good", your device should be receiving enough power. However, if the voltage is not listed as "Good", you may need to check your electrical wiring or consider using a compatible power source.

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Your router's location can have a significant impact on your Ring device's performance. If it's set up behind furniture or inside a closet, try moving it to an open space to see if it solves the issue.

A router placed too far from your Ring device can cause connectivity problems. This is because the Wi-Fi signal can have trouble traveling through brick walls or other materials.

To maintain a strong wireless internet connection, consider placing your router in a central location in your home. This will help ensure that your Ring device stays connected to Wi-Fi.

If you can't move your router, a Wi-Fi extender like the Ring Chime Pro can be a good solution. This device can extend your Wi-Fi signal and help keep your Ring device online.

Here are some general guidelines to keep in mind when placing your router:

If you have a dual-band router, confirm that your Ring device is compatible with the 5GHz network. Make sure to choose the 2.4GHz network first if your device and network are compatible but won't connect or keep disconnecting.

To check compatibility, tap the three lines on the top left of your screen. This will take you to the main menu.

Tap Devices to view your connected devices, then select the doorbell you need to reconnect to Wi-Fi. Next, tap Device Health to check the doorbell's status.

If the doorbell is not connected to Wi-Fi, tap Reconnect to Wi-Fi or Change Wi-Fi Network to try again.

Battery issues can be a real pain. If your Ring doorbell is a wireless device, check the battery level, and if it's low, charge it for 6-8 hours to keep it online.

The colder the temperature, the shorter the battery life. If it gets too cold, the battery may stop working completely. Temperatures below -5 degrees Fahrenheit (-20.5 degrees Celsius) will shut down your battery, full stop.

Regularly checking the health of your doorbell batteries in the Ring app under "Device Health" can help you stay on top of this. The app will let you know if your battery is weak or if there are any other issues.

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If you notice problems with your doorbell during the cold season, that may be why. Bringing the device inside to warm up and charge should help it work more consistently.

Here are some battery-related issues to watch out for:

Power cycling your Ring device can effectively resolve various connectivity issues. This process won't factory reset your device.

To reboot your Ring camera, launch the Ring app on your mobile device, tap the menu icon, and select "Devices." Choose the specific Ring camera you wish to restart and ensure it's connected to WiFi on its dashboard.

Here are the steps to reboot your Ring camera:

If your Ring device isn't connected to WiFi or is offline, you can try reconnecting it to WiFi as guided in the Ring app, then follow the reboot steps.

If your Ring doorbell is experiencing issues, there are several things you can check to try and resolve the problem.

First, make sure your phone is not in airplane mode, which can disable both Wi-Fi and cellular data. Also, check other devices around your house to see if they've also lost connectivity, indicating an outage in your area.

You can try rebooting your Wi-Fi router and/or cable modem by unplugging them for about 10 seconds, then plugging them back in again. This can often resolve connectivity issues.

If your Ring device is hardwired into your doorbell system, check your doorbell circuit breaker in your breaker panel and flip the switch back to the on position. This can also resolve connectivity issues.

You might consider Ring Chime Pro to replace or augment your existing doorbell chime. Chime Pro can extend your Wi-Fi signal and has louder-than-usual notification sounds for larger houses.

If your Ring device is not connected to Wi-Fi, you can try reconnecting it as guided in the Ring app, then follow the reboot steps.

Here are some common reasons why your Ring device might be offline despite a fully functional Wi-Fi connection:

To troubleshoot these issues, you can try checking the lights on your Ring doorbell, which can indicate what's wrong. For example, if the top half of the light is flashing, it means your Wi-Fi password was entered incorrectly.

You can also check your Ring device's health by clicking "Device Health" in the app and looking for your voltage measure in the "Power" section. If your voltage rating reads "Poor" or "Very Poor", then low power is most likely causing your doorbell's woes.

Remember to check for firmware updates within the Ring app and install them promptly to ensure optimal device performance and compatibility with the latest software.

If your Video Doorbell Pro is not receiving enough power, you may see issues like regularly losing connection to your wifi network, regularly shutting off, or freezing up during a live event.

Here are some possible causes of these issues:

You can try checking the Transformer Voltage status in the Ring app to see if the voltage is listed as "Good". If not, it may be the electrical wiring at your location that needs to be replaced.