OneDrive Enterprise Not Syncing All Folders Troubleshooting Guide

If you're experiencing issues with OneDrive Enterprise not syncing all folders, the first step is to check if the folder is actually shared with your organization. This might sound obvious, but it's a common mistake that can be easily overlooked.

According to the article, OneDrive Enterprise has a limit of 5,000 files per folder, so if you have a folder with more than 5,000 files, it may not sync properly. This is a known limitation of the service.

To troubleshoot the issue, try checking the folder permissions and ensuring that the user account has the necessary permissions to access the folder. This can be done by checking the folder's properties and ensuring that the user account is listed as a member of the group with read and write permissions.

One common cause of the issue is a mismatch between the folder's sync settings and the user's sync settings. If the user's sync settings are set to exclude certain folders, the folder will not sync.

If you're still experiencing sync issues with OneDrive Enterprise, it's time to try some troubleshooting steps. Repairing the sync connection can often resolve the problem.

Disconnecting libraries that were experiencing sync problems is the first step in the repair process. This will stop the sync process and allow you to reconnect the libraries.

Reconnect the libraries and let OneDrive download and sync the current server version of each library. This may take some time, depending on the size of your libraries.

OneDrive creates an archive copy of any file that had unsynced changes and places these files in a library folder under C:\users\username\OneDrive archives\. This ensures that you don't lose any local updates.

If you're still experiencing issues after repairing the sync connection, try stopping and restarting syncing for the library. This can often resolve the problem.

Here are some additional steps you can try:

If you're experiencing issues with OneDrive Enterprise not syncing all folders, start by checking if you're using Office Click to Run, Office installed, or the OneDrive for Business installer, as these affect the troubleshooting process.

The first step is to eliminate the syncing issue as the cause of the problem, especially if other users in the office aren't experiencing issues.

If the Repair option has already been tried and failed, it's time to move on to more advanced troubleshooting steps.

Stopping syncing the libraries can help you troubleshoot the issue without interfering with other users' syncing.

Renaming the OneDrive for Business folder to OneDrive for Business_backup can also help you troubleshoot without affecting other users.

Deleting the OfficeFileCache folder after ending the "Groove.exe" and "MSOSync.exe" processes can help resolve syncing issues.

Restarting the computer can help reset the syncing process and confirm that no libraries are currently in sync.

Opening the OneDrive for Business library in Internet Explorer and clicking on Sync > Sync Now can help initiate the syncing process.