AT&T's outage has caused widespread disruptions to its services, affecting millions of customers. The outage began on a Wednesday evening and continued into the next day.
The cause of the outage is attributed to a software glitch that occurred in the company's network management system. This glitch led to a cascade of failures that affected various services, including internet, phone, and TV.
Customers have reported issues with their internet and phone connectivity, with many unable to access basic services like email and social media. The outage has also caused disruptions to businesses that rely on AT&T's services for communication.
The estimated time of restoration for AT&T's services is not yet confirmed, but the company has promised to provide updates as more information becomes available.
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Causes of Outage
The causes of the AT&T outage are still unclear, but AT&T has confirmed that it was not a malicious attack. AT&T blamed the incident on an error in coding, without elaborating.
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Lee McKnight, an associate professor in the iSchool at Syracuse University, believes the most likely cause of the outage is a cloud misconfiguration, or human error. He notes that the diffuse pattern of outages across the country suggests something more fundamental.
Over 74,000 AT&T customers reported issues at the peak of the outage, according to Downdetector. By noon Eastern, that number had declined to about 60,000 reported outages.
Cricket Wireless, which is owned by AT&T, had more than 9,000 outages, Downdetector said Thursday. This suggests that the issue may have been related to AT&T's network expansion.
Outage Information
The outage started at around 4 a.m. ET on Thursday, February 22, with over 32,000 outages reported across AT&T's network.
The number of outages increased rapidly, reaching over 50,000 by 7 a.m. ET and nearly 75,000 just before 9:15 a.m. ET.
Most AT&T outage reports came from major cities such as Houston, Atlanta, Miami, Chicago, San Antonio, Charlotte, Dallas, Indianapolis, and New York City.
The outage was finally resolved at 3:10 p.m. ET, with AT&T confirming that it had "restored wireless service to all our affected customers."
Here's a breakdown of the outage reports by carrier:
Outage Start Time
The AT&T outage started at around 4 a.m. ET on Thursday, February 22.
Over 32,000 outages were reported across AT&T's network at this time.
The number of outages jumped to over 50,000 people by 7 a.m. ET.
By 9:15 a.m. ET, nearly 75,000 outage reports were made on the Down Detector website.
Outage Status
The AT&T outage has finally ended, with the company restoring "three-quarters" of its network by 11:15 a.m. ET and then confirming that it had "restored wireless service to all our affected customers" by 3:10 p.m. ET.
AT&T's network was restored after a nationwide outage that affected millions of customers. The outage began around 3:30 a.m. ET and lasted for nearly 12 hours.
Downdetector, a website that tracks online outage reports, showed more than 74,000 AT&T customers reported issues at the peak of the outage. By noon Eastern, that number had declined to about 60,000 reported outages.
AT&T blamed the incident on an error in coding, without elaborating. The company said it is taking steps to ensure its customers do not experience this again in the future.
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Cricket Wireless, a prepaid carrier that uses AT&T's network, was also showing over 12,000 outage reports as of 9:15 a.m. ET. Verizon outage reports spiked at over 4,000 this morning.
The outage became a major trend on social media overnight, with users flocking to a number of hashtags to discuss the issue.
Here's a breakdown of the outage reports by carrier, based on data from Downdetector:
The outages were reported in many major cities, including Houston, Atlanta, Miami, Chicago, San Antonio, Charlotte, Dallas, Indianapolis, and New York City.
Network Status
AT&T has finally restored wireless service to all its affected customers, after a nationwide outage that lasted for several hours.
The outage was reported to have started at 11:15 a.m. ET, with AT&T confirming that it had restored "three-quarters" of its network by that time.
Most cellular outages seem to be resolved, according to Downdetector, which tracks service disruptions.
However, Cricket Mobile, a subsidiary of AT&T, experienced over 10,000 outages, and Verizon had over 4,000 reported service disruptions.
T-Mobile also experienced a similar widespread outage last year, which was attributed to a third-party fiber interruption issue.
AT&T's network was fully restored by 3:10 p.m. ET, according to the company's update.
The outage was reported to have affected customers in several major cities, including Houston, Atlanta, Miami, Chicago, San Antonio, Charlotte, Dallas, Indianapolis, and New York City.
Wifi services from AT&T were largely unaffected by the service disruption.
Frequently Asked Questions
Why is my AT&T network not working?
Check your device and network connection by restarting your device, turning off Airplane Mode, and verifying your cell phone number is active on your AT&T account. If issues persist, check AT&T's network coverage map to ensure you're in a covered area
Why is AT&T on SOS?
AT&T on SOS mode is likely due to a cellular network outage from your wireless service provider, causing your iPhone to switch to emergency mode
Sources
- https://www.kare11.com/article/news/nation-world/att-hit-with-massive-outage/507-2b35f093-be53-4a92-a23d-dfa98e9393e3
- https://www.digitaltrends.com/mobile/att-outage-february-2024-service-down-fixed-when-news/
- https://abcnews.go.com/US/att-outage-impacting-us-customers-company/story
- https://gizmodo.com/all-major-cell-carriers-report-outages-nationwide-1851277854
- https://www.wkyc.com/article/news/nation-world/att-hit-with-massive-outage/507-2b35f093-be53-4a92-a23d-dfa98e9393e3
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