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Spectrum outages can be frustrating, especially when you're in the middle of a critical call or streaming your favorite show.
According to reports, Spectrum outages have been affecting multiple states, causing disruptions to services.
The good news is that Spectrum is working to resolve the issue as quickly as possible.
Typically, Spectrum's outages last anywhere from a few hours to a full day.
Spectrum Outage
Spectrum customers in WNC may still be without service even if power is back on, due to network hubs requiring power to deliver service to nearby areas.
The Spectrum network in WNC sustained over 227 miles of "considerable damage" from the storm, which may affect even areas with power restored.
Complete restoration is expected to all accessible locations by October 16th, but more customers will see internet restored every day.
At the peak of the storm, Spectrum had 395,000 customers offline in South Carolina, with over 2500 damaged locations.
Spectrum has restored service to about 80% of the impacted customers, with 32 of the 40 affected counties fully restored.
Restoring connectivity to emergency services, government, and public safety locations is a top priority for Spectrum.
Spectrum crews are responding to make necessary repairs and are working to bring in additional teams from other regions to help expedite repair.
More customers are seeing services restored every day, and Spectrum will be providing more timely updates and county-specific restoration details until services are restored.
Service Status
Spectrum is expected to be back online on March 15th, pending any unforeseen delays.
The outage was caused by a network equipment failure, which occurred on March 10th.
Maintenance crews are working around the clock to restore service as quickly as possible.
Over 2 million customers were affected by the outage, with many reporting issues with their internet and TV services.
Service should be fully restored by the end of the day on March 15th, with some areas potentially experiencing delays.
According to the company's official statement, all affected customers will receive a credit for the duration of the outage.
Regional Outages
Spectrum has sustained over 227 miles of "considerable damage" in the WNC area, making repairs a challenging task.
The damage is so extensive that even with power restored to areas where network hubs are located, many of these hubs may have been damaged or destroyed in the storm.
Network hubs require power to deliver service to nearby areas, which means that even if an area has power, the same area may still be without service if outages are still active in the area where the hub is located.
The company has identified over 2500 damaged locations that need to be repaired, in addition to the 300 miles of network that require repairs.
Restoring connectivity to emergency services, government, and public safety locations is a top priority for Spectrum.
Complete restoration is expected to all accessible locations by October 16th, but more customers will see internet restored every day.
Spectrum is focusing on areas with the highest number of impacted customers and where power has been restored, including Greenville and Spartanburg.
Frequently Asked Questions
How long does it take for Spectrum internet to turn back on?
Services are typically restored within 2 hours, but payments made outside of business hours may take longer. Learn more about our payment process and how to troubleshoot issues
Why is the internet not working for Spectrum?
Internet issues with Spectrum? Check that your modem is powered on, set up correctly, and connected properly, and move closer to your WiFi router to get back online
Sources
- https://www.wyff4.com/article/spectrum-outages-charter-restoration-times/62683311
- https://www.citizen-times.com/story/news/local/2024/10/10/spectrum-after-helene-why-is-internet-still-out-with-power-restored/75603128007/
- https://www.foxcarolina.com/2024/10/11/spectrum-outage-company-releases-timeline-restoration/
- https://www.postandcourier.com/greenville/news/spectrum-internet-sc-upstate-timeline-estimate/article_d61ec4c2-880a-11ef-b1d7-4bb9c65e7398.html
- https://www.dailymail.co.uk/sciencetech/article-13945851/Spectrum-outage-internet-blackouts.html
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