Facebook's outage has left many users wondering when they'll be able to log back in. According to reports, the outage was caused by a server configuration issue that occurred on Monday morning.
The issue was first reported at 4:00 AM PST and affected users worldwide. Facebook's engineering team quickly sprang into action to resolve the issue.
Facebook's statement on the outage confirmed that the issue was not a result of a cyberattack, but rather a server configuration problem that occurred during routine maintenance.
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Facebook Outage
Reports of Facebook and Instagram being down first started coming in around 10:30 a.m. ET on Tuesday, with over 500,000 outage reports coming in at 10:24 a.m.
The outage caused users to be logged out of Facebook with no ability to log back into their accounts, and Instagram users experienced issues with their feeds not refreshing to show new posts.
The issue was reportedly linked to a performance product offered by Akamai, an American firm, which helps speed up loading times by storing versions of a company's website in local servers.
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A technical issue caused the outage, and Meta resolved it as quickly as possible for everyone who was impacted, apologizing for any inconvenience.
The outage lasted for several hours, with Facebook's share price plummeting 4.9% amid the outage, and estimates suggesting that owner Mark Zuckerberg lost $7 billion since the problems began.
Here's a list of the services that were "Recovering from disruptions" as of 12:50 p.m. ET:
- Ads Manager
- Facebook & Instagram Shops
- Meta Business Suite
- Meta Admin Center
- Facebook Login
- Graph API
- Messenger API for Instagram
- Messenger Platform
- WhatsApp Business API
Meta officials said their focus was on figuring out what caused the disruption, with the team actively investigating and it being the highest priority company-wide.
Current Status
The outage started at approximately 16:00 GMT on Monday and was caused by an "undiscovered software bug" in Fastly's system, which was triggered by a single unnamed customer who updated their settings.
The issue was resolved within 49 minutes, with 95% of Fastly's network operating back to normal. However, some websites were knocked completely offline, while others suffered image loading problems, including Twitter's emojis.
Meta officials apologized for the inconvenience and thanked users for their patience while their teams worked to resolve the issue. The company is currently investigating the cause of the outage and has promised to keep users informed once the investigation is complete.
Here's a list of the affected services that are currently recovering from the disruptions:
- Ads Manager
- Facebook & Instagram Shops
- Meta Business Suite
- Meta Admin Center
- Facebook Login
- Graph API
- Messenger API for Instagram
- Messenger Platform
- WhatsApp Business API
Meta officials have stated that the team is actively investigating the cause of the disruption and that it is the highest priority company-wide.
Recovery and Resolution
Facebook's recovery from the recent outage was a priority for the company. The issue was resolved within a few hours, with 95% of the network operating back to normal within 49 minutes.
Facebook's share price plummeted 4.9% amid the outage, with estimates that owner Mark Zuckerberg has lost $7 billion since the problems began. This highlights the significant impact of outages on a company's financials.
Fastly, the firm responsible for speeding up loading times, said the issues experienced were down to an "undiscovered software bug" in its system. This bug was triggered by a single unnamed customer who updated their settings.
The company said the outage had occurred within its authentication system, which is used to log people into their accounts, due to an "internal storage quota issue". This issue caused problems for multiple platforms, including Facebook, Instagram, and Twitter.
Facebook and Instagram were also affected a few months prior, when users of both platforms reported being unable to open pages or sections on the apps. The company acknowledged the matter but did not comment on the cause of the issue.
The Meta Status website reported that all affected services were "recovering from disruptions". The services included Facebook & Instagram Shops, Meta Business Suite, and Facebook Login.
Here's a list of affected services as reported by Meta:
- Ads Manager
- Facebook & Instagram Shops
- Meta Business Suite
- Meta Admin Center
- Facebook Login
- Graph API
- Messenger API for Instagram
- Messenger Platform
- WhatsApp Business API
Meta officials said their focus was on figuring out what caused the disruption. They stated that the team is actively investigating and it is the highest priority company wide.
Service Resumption
Facebook and Instagram are gradually coming back online after a technical issue caused some users to have difficulty accessing the platforms.
Some users were able to access the sites again about an hour and a half after reports first surfaced of issues on the sites.
Meta reported that it was “recovering from an earlier outage affecting the ability to log in to our platforms.”
Services are being restored, but some users may still be experiencing issues.
As of 12:50 p.m. ET, Meta reported that all of the following services are “Recovering from disruptions”:
- Ads Manager
- Facebook & Instagram Shops
- META Business Suite
- META Admin Center
- Facebook Login
- Graph API
- Messenger API for Instagram
- Messenger Platform
- WhatsApp Business API
Meta resolved the issue as quickly as possible for everyone who was impacted, and they apologize for any inconvenience.
Sources
- https://www.digitaltrends.com/mobile/facebook-instagram-outage-march-2024-apps-websites-down-fixed-when-news/
- https://www.tbsnews.net/tech/bangladeshi-facebook-messenger-users-report-sudden-log-out-cannot-log-back-804002
- https://www.mirror.co.uk/tech/facebook-down-mark-zuckerberg-apologised-32279550
- https://www.wftv.com/news/trending/facebook-instagram-down-users-report/6BCUIHIVMJDH5IXDBGFQ5QVFVI/
- https://www.neowin.net/news/metas-facebook-instagram-and-threads-services-are-all-suffering-from-outages-right-now/
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