A high email bounce rate can be a major obstacle to achieving long-term success in email marketing. According to our analysis, a bounce rate above 5% can significantly impact the effectiveness of your email campaigns.
To put this into perspective, a bounce rate of 5% means that for every 100 emails sent, 5 are undeliverable. This can lead to a loss of credibility and a negative impact on your sender reputation.
Email bounce rate is a crucial metric to track, as it can indicate issues with your email list, such as outdated or invalid email addresses. By monitoring your bounce rate, you can identify and address these issues before they become a major problem.
By mastering your email bounce rate, you can improve the deliverability of your emails, reduce the number of undeliverable messages, and ultimately achieve long-term success in email marketing.
Understanding Email Bounce Rate
An email bounce rate is the percentage of emails that are rejected by the recipient's email server, usually due to a non-existent email address.
Email bounce rates can be categorized into two types: hard bounces and soft bounces. Hard bounces occur when an email is rejected immediately by the recipient's email server, while soft bounces occur when an email is temporarily rejected.
A high email bounce rate can be a sign of poor email list quality, which can lead to a decrease in email deliverability and ultimately affect your email marketing campaigns' effectiveness.
According to the article, 25% of email addresses on a list are likely to be invalid or unengaged, which can significantly impact your email bounce rate.
If your email bounce rate is consistently high, it may be a sign that your email list needs to be cleaned and updated to ensure that you're sending emails to active and engaged subscribers.
Types of Bounces
Email bounce rate is an important metric to monitor, and understanding the types of bounces is crucial to maintaining a healthy email list. A hard bounce occurs when an email isn't delivered because the receiver's email address is permanently invalid.
There are several reasons why an email address is considered permanently invalid, including if it has been deleted, there is a typo or formatting error in the email address, or the domain of the email address is inactive.
A soft bounce, on the other hand, happens when an email bounces due to a temporary issue with the receiver's email address. This doesn't mean a permanent delivery failure, and you can try sending the email again.
Some common reasons for soft bounces include a full inbox, a temporarily inactive email server, an email size that's too large to be delivered, or the receiver's email provider blocking your email address.
Here are the main differences between hard and soft bounces:
By understanding the types of bounces and taking action to remove hard bounced email addresses from your list, you can keep your email bounce rate low and healthy.
Improving Deliverability
Improving deliverability requires a multi-faceted approach. You can start by verifying your email list before sending emails, as this will prevent sending emails to invalid addresses and lower your deliverability score.
To verify your email list, use tools like Debounce or Bouncer to verify the quality of your list, remove all invalid email addresses, and remove any email addresses that mark your emails as spam.
Here are some additional tips to improve deliverability:
- Use a professional sender domain, such as your business domain, to protect your sender reputation and keep bounce rates low.
- Monitor your deliverability score and keep it above 90.
- Use a warm-up and deliverability booster, like lemwarm, to check your technical setup and email metrics.
- Authenticate your sending domain to prove the legitimacy and authenticity of your emails.
By following these tips, you can improve deliverability and reduce bounce rates.
Send Regularly
Sending regular emails is crucial for maintaining a healthy email list and improving deliverability. Lists can go stale in as little as 6 months, and lists that have remained dormant over a longer period of time can see issues with engagement and spam complaints, as well as with bounces.
Sending a welcome email to engage subscribers from the start is a good idea. Regular, relevant communications can help prevent bounces.
People often change their email addresses or leave previous ones abandoned, which are subsequently likely to bounce. By contacting them regularly, you can be sure any bounces happen in low numbers over time.
There is no universal solution to email sending frequency, but sending infrequently can contribute to an increase in bounce rates. Your audience is more likely to forget who you are and mark you as spam or report you.
Sending 30 emails over the course of two days isn't a great look and can make spam filters suspicious. It's better to find a balance that works for your audience.
Try sending more vs fewer emails over a given period and analyze whether that works to reduce bounce rate. This will help you determine the right frequency for your email marketing program.
4 Steps to Improve Deliverability
Improving deliverability is crucial for any email marketing campaign. Here are four steps to help you achieve better deliverability.
First, verify your email list before sending emails. This will prevent sending emails to invalid addresses, which can increase your email bounce rate and lower your deliverability score.
To verify your email list, use tools like Debounce or Bouncer to check for undeliverable or invalid email addresses. Remove any invalid addresses from your list and check your audience's email addresses for typos or errors.
Segmenting your list is also important. Group your most active subscribers together and send them emails more frequently. This will keep your engagement rates high and improve your email campaigns' performance.
Regularly cleaning your list is essential to prevent inactive accounts and problem recipients from accumulating. Remove inactive users and people who haven't opened your emails in a while.
Here are some key deliverability metrics to monitor:
Using a professional sender domain is also crucial. Avoid using free email domains like Gmail or Hotmail, as they can lead to poor sender reputation and get blocked by email providers. Use a custom domain to protect your sender reputation and keep bounce rates low.
By following these four steps, you can improve your email deliverability and ensure that your emails reach your subscribers' inboxes. Regularly monitoring your deliverability metrics will help you identify any issues and make adjustments to improve your campaign's performance.
Best Practices for Email Sending
Email bounce rate is a crucial metric to track, and understanding the best practices for email sending is key to keeping it low. Sending emails regularly is essential, but avoid sending 30 emails over two days, as this can make spam filters suspicious and irritate recipients.
To ensure deliverability, use a send-from address at your business domain and authenticate it. This will help prevent emails from bouncing at receiving domains like Gmail and Yahoo.
Verifying your email list before sending emails is also vital. Use tools like Debounce or Bouncer to verify email list quality, remove invalid email addresses, and check for typos or errors.
A professional sender domain is also essential, as using free email domains like Outlook can lead to a poor sender reputation and get you blocked by email providers.
Don't send spam or something that looks like spam, as this can lead to your emails being flagged and bounced. Spend some time getting a third-party service to test your messages for spamminess or avoid including potential spam triggers in the first place.
Here are some best practices to keep in mind:
- Send emails regularly, but avoid sending too many at once.
- Use a send-from address at your business domain and authenticate it.
- Verify your email list before sending emails.
- Use a professional sender domain.
- Avoid sending spam or something that looks like spam.
Common Mistakes to Avoid
Don't send spammy-looking emails, as they can trigger spam filters and bounce right back to you. This includes emails that might make recipients think twice about opening them.
Consistently sending spammy emails can lead to your address or domain being flagged, causing your messages to be rejected. It's worth testing your messages for spamminess to avoid this fate.
Removing email addresses that show permanent delivery failure from your list is crucial to maintaining a good sender reputation. Sending emails to invalid addresses can damage your reputation and lead to more bounces.
3. Avoid Free Services
Using free services can be a major mistake when it comes to email marketing. Sending emails from a freebie service like Gmail or Hotmail can look unprofessional and might even result in hard bounces.
Prices for custom domains can be as low as a few bucks, making it easy to upgrade from free services. In fact, purchasing a suitable domain and getting a Google G-suite account via Google Domains is a great way to start.
Using a free domain send-from address can fail a DMARC check by receiving domains operating a DMARC policy, leading to bounced emails at Gmail and Yahoo, and potentially junk folders elsewhere.
Here are some reasons why you should avoid free services:
- Free email domains don't pass the DMARC policy for Yahoo, Gmail, and AOL, leading to hard bounces.
- Using a free domain send-from address can result in bounced emails at Gmail and Yahoo, and potentially junk folders elsewhere.
- Upgrading to a custom domain is relatively easy and affordable, with prices starting from a few bucks.
Authenticating your send-from address at your business domain can help ensure your emails aren't caught in spam filters unnecessarily. This is a simple step that can improve your bounce rates and overall email deliverability.
Avoid Hard
Avoiding hard bounces is crucial for maintaining a healthy email list and sender reputation. Hard bounces are permanent delivery failures that can occur due to an invalid, erroneous address, an outdated domain, or an address that has fallen out of use.
If an email is marked as a hard bounce, it's automatically suppressed and won't be sent to again. This is because there's no point in trying to send emails to addresses that are permanently invalid.
You can identify hard bounces by looking for "permanent delivery failure" messages in your email list. These addresses should be removed immediately to avoid damaging your sender reputation.
Here are some reasons why email addresses may be permanently invalid:
- the email address has been deleted
- there is a typo or formatting error in the email address
- the domain of the email address is inactive
By regularly cleaning up your email list and removing hard bounced addresses, you can keep your bounce rate low and healthy. This will also help you maintain a good sender reputation with receiving ISPs and improve the deliverability of your future sends.
Maintaining a Healthy Email List
Maintaining a healthy email list is crucial to keeping bounce rates low. You need to actively put in effort to keep your list in good shape.
People get hired, fired, or move on to new challenges at a rate that varies from industry to industry. For some sectors, the separation rate can be as high as 7% per month.
If your list gets stale or out of date, you'll start seeing bounces. To flag someone for removal from your list, they should be inactive for a couple of months, like if they haven't opened any emails for a couple of months.
Modern marketing tools like Outfunnel can automatically remove bounced emails. You should also remove emails that bounce right away.
As your email list grows, you need to maintain it to keep bounce rates low. Here are three best practices to use as your email list grows:
- Segment your email list: Divide your email list into smaller, more targeted groups.
- Send re-engagement campaigns: Create a segment of the audience that hasn’t engaged with your emails in the past 90+ days and send them highly personalized, valuable content.
- Use a double opt-in option: A double opt-in process means sending an email to new subscribers to confirm that they want to receive emails from you.
Using permission-based, opt-in data is key to a healthy list. Lists that are not created with opt-in permission of each individual recipient are more likely to see issues with high bounces and invalid addresses.
Ensure you are in compliance with policies and that your lists are built with permission. Non-compliant sources like scraped or purchased email addresses are strictly prohibited.
Confirmed opt-in can help assure data quality across all of your subscribe forms. By ensuring that people must activate their subscription with a confirmation email, any erroneous or inactive addresses simply won’t make it onto your active subscriber list.
A preference center can have a positive effect on preventing future bounces. Include a preference center link in your emails so that people can update their email address.
Getting permission is not only the single most effective way to keep bounce rates low, but it’s also a legal requirement in some parts of the world. You should use their registration as some kind of automated email trigger, whether it’s for a one-off message or part of an automated email sequence.
Clean up your lists regularly to optimize your email deliverability. Remove inactive subscribers and activate address verification for your next subscribers. This way, you will make sure the email addresses you have been active, and they will receive your following emails.
You should clean your list regularly to keep it healthy and active, with a low bounce rate. Start by getting rid of inactive users and people who haven’t opened your emails in a while.
Monitoring and Reviewing Performance
Monitoring your email bounce rate is crucial to maintaining a healthy list and preventing damage to your sending reputation. The longer you leave bounce issues to fester, the greater the damage.
A spike in bounce rates can be a sign of a larger problem, so it's essential to monitor your results closely. If you see an influx of hard bounces, take a look at the bounce activity report to identify the issue.
Here are some key things to check:
- Deliverability score (keep it > 90)
- Technical setup
- Email metrics (spam complaint rates, bounce rates, etc.)
If you're still unsure about why you're seeing high bounce rates, don't hesitate to reach out to your support team for help diagnosing and resolving the issue.
Long-Term Success
Achieving long-term success with email marketing requires a solid foundation. A high email bounce rate ruins your sender reputation and reduces your deliverability.
To avoid this, it's essential to use a warm-up and deliverability booster. This helps to establish a good reputation with email providers.
Verifying your email list before sending email campaigns is also crucial. This ensures that your emails are being sent to valid addresses.
Getting a professional sender domain for your outreach is another key step. This helps to build trust with email providers and increases the likelihood of your emails being delivered.
Here are the three key strategies to keep your bounce rate low in the long run:
- Use a warm-up and deliverability booster
- Verify your email list before sending email campaigns
- Get a professional sender domain for your outreach
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