First, ensure that the password you're entering is correct. It's easy to get this wrong, but double-checking can save you a lot of time and frustration.
Azure File shares use the SMB protocol, which requires a username and password for authentication. This means that if your password is incorrect, you'll get an error message.
To troubleshoot the issue, start by checking the password you're using against the password you set up for your Azure File share. Make sure they match exactly, including capitalization.
If you're still having trouble, try resetting the password for your Azure File share and then re-entering it in your application or system.
Azure File Share Connection Issues
You might receive a "System error 1312" message when trying to connect to an Azure File Share, which means the specified logon session doesn't exist. This can happen if the username passed to net use doesn't include domain information.
To resolve this issue, make sure the username includes domain information, such as "[storage account name].file.core.windows.net". This will ensure that the correct credentials are used to connect to the Azure File Share.
If you're still experiencing issues, try using the troubleshooting tool for Azure Files mounting errors on Linux, which can help detect and fix incompatible client configurations.
Some Linux distributions don't support encryption features in SMB 3.x, which can cause a "115" error message when trying to mount an Azure File Share. This is because SMB 3.x with full encryption is only supported on the latest version of a Linux distro.
The encryption feature for SMB 3.x was introduced in the 4.11 kernel, so if you're running a Linux distro with an older kernel, you might not be able to use encryption. Check with the distro's documentation to see if they have backported this feature to older kernels.
Here are some possible solutions to Azure File Share connection issues:
- Mount the drive from the same user account that contains the application.
- Pass the storage account name and key in the user name and password parameters of the net use command.
- Use the cmdkey command to add the credentials into Credential Manager.
- Map the share directly without using a mapped drive letter.
Network and Firewall Configuration
Network and Firewall Configuration can be a major hurdle when accessing Azure File Shares.
System error 53 or System error 67 can occur if port 445 outbound communication to an Azure Files datacenter is blocked. To check if your firewall or ISP is blocking port 445, use the AzFileDiagnostics tool or the Test-NetConnection cmdlet.
Verify that virtual network and firewall rules are configured properly on the storage account. To test if virtual network or firewall rules are causing the issue, temporarily change the setting on the storage account to Allow access from all networks.
Virtual Network or Firewall Rules Enabled on Storage Account
Virtual network and firewall rules can cause issues when accessing Azure file shares. This is because they might block the necessary ports or restrict access to the storage account. To troubleshoot this, temporarily change the setting on the storage account to Allow access from all networks.
To test if virtual network or firewall rules are causing the issue, you can temporarily disable them. This can be done by changing the setting on the storage account to Allow access from all networks. This will give you a clear indication of whether the issue is indeed caused by the virtual network or firewall rules.
Verify that virtual network and firewall rules are configured properly on the storage account. This can be done by checking the settings on the storage account and verifying that they are not blocking the necessary ports or restricting access.
To learn more about configuring Azure Storage firewalls and virtual networks, see the documentation. This will provide you with step-by-step instructions on how to configure your storage account correctly.
NTLMv1 Enabled
System error 53 or system error 87 can occur if NTLMv1 communication is enabled on the client.
Azure Files supports only NTLMv2 authentication. Having NTLMv1 enabled creates a less-secure client.
To determine if this is the cause of the error, verify that the registry subkey HKLM\SYSTEM\CurrentControlSet\Control\Lsa > LmCompatibilityLevel isn't set to a value less than 3.
The default value of 3 should be set in the registry subkey HKLM\SYSTEM\CurrentControlSet\Control\Lsa.
Sources
- https://learn.microsoft.com/en-us/answers/questions/1308437/issue-the-specified-network-password-is-not-correc
- https://learn.microsoft.com/en-us/troubleshoot/azure/azure-storage/files/connectivity/files-troubleshoot-smb-connectivity
- https://www.prajwaldesai.com/unable-to-rdp-azure-vm-using-azure-ad-creds/
- https://learn.microsoft.com/en-us/answers/questions/1031080/authentication-issues-using-aad-kerberos-for-azure
- https://dba.stackexchange.com/questions/42614/getting-specified-network-password-is-not-correct-when-trying-to-change-passwo
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