When Will MGM Rewards Be Back Online After Cybersecurity Challenge

MGM Rewards has been offline due to a cybersecurity challenge, and it's unclear when it will be back online. The MGM Resorts International website was inaccessible to users who tried to log in to their accounts.

MGM has acknowledged the issue and is working to resolve it. Unfortunately, there's no official timeline for when MGM Rewards will be back online.

A spokesperson for MGM Resorts International stated that the company is taking the necessary steps to ensure the security of its customers' data. This is a good sign, as it suggests that MGM is taking the challenge seriously and prioritizing its customers' security.

The company will likely communicate updates to its customers and loyalty program members once the issue is resolved.

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MGM Resorts International casinos are still dealing with interruptions from a cyberattack earlier this week, officials said.

The MGM website is online and operating in a limited capacity, but other hiccups remain in customer-facing operations.

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Mobile check-in and digital keys are still unavailable, and the resort company is giving guests physical keys at the front desk.

Guests with reservations through Sunday can cancel with no charge or penalty.

ATM withdrawals with PINs are currently available, but cash advances and check cashing are not available.

Poker rooms and casino floors are also operating, but patrons should expect the possibility of the ticket-in and ticket-out system going offline.

For MGM Rewards members, points are unavailable for use at MGM properties.

The company is "working diligently to evaluate the scope and nature of the issue", officials said.

MGM Resorts has restored all its hotels and casinos to normal operation after a cyberattack disrupted their systems 10 days ago.

The ALPHV ransomware group claimed responsibility for the attack shortly after systems went offline, attributing it to social engineering tactics used to gain access to systems.

MGM Rewards accounts will see updates at a later time, and promotional offers may still be unavailable.

The company did not have any information about whether the data of MGM patrons was exposed.

Gregory Moody, who serves as the director of the cybersecurity program at the University of Nevada, Las Vegas, drew attention to estimated figures suggesting that the computer shutdown might have incurred daily costs of up to $8 million for MGM Resorts.

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MGM Resorts took a drastic step to address a cybersecurity issue by shutting down several systems, including those at its Las Vegas properties.

The incident occurred at multiple locations, including Aria, The Cosmopolitan, Mandalay Bay, Bellagio, New York-New York, and Vdara.

These locations are not limited to Las Vegas, as regional resorts like MGM Springfield in Massachusetts, MGM National Harbor, and the Empire City Casino in New York were also affected.

The company issued an official statement to address the situation, which included temporarily replacing its homepage with an apology message and a list of concierge phone numbers for various locations.

As a result of the incident, MGM Resorts' systems were shut down to prevent further disruptions.

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MGM Rewards accounts will see updates at a later time, and promotional offers may still be unavailable. This is because the company's systems were impacted by a cyberattack in September, which caused a range of disruptions to their operations.

The attack affected MGM's websites, slot machines, and some transactions, which were restricted to cash only. The company's employees are still working to restore online functionality for hotel reservations and rewards program users.

MGM Rewards members can still earn points, but they won't be able to use them for now. The company is encouraging guests to use their rewards card when playing slots or present it at table games.

Two tier credits with MGM Rewards will be awarded for every tier credit earned on Identity for the 12 months prior to the conversion. This is a positive development for players who have been earning Identity comps.

The transition of the Cosmopolitan to MGM Rewards has been delayed until July 30, 2024. Until then, players will continue to earn rewards separately.