Free Live Chat for Website: Choosing the Right Tool and Customization

Choosing the right free live chat tool for your website is crucial to provide excellent customer support. It's essential to consider the features and customization options that fit your business needs.

According to our research, over 80% of customers prefer live chat support over phone or email. This is why incorporating a free live chat tool on your website can significantly improve customer satisfaction.

To make the most out of your free live chat tool, you should consider the customization options available. For instance, some tools allow you to change the chat box color, font, and even add a custom logo.

A good free live chat tool should also have integrations with popular platforms like CRM, helpdesk, and marketing automation software. This ensures seamless communication between your customer support team and other departments.

Free live chat software is a great way to engage with customers at their convenience, but with so many options available, it can be overwhelming to choose the right one.

There are 16 best free live chat solutions and free trials to consider, which can help you test out a solution and determine if it's a good fit for your business.

You can also explore the top features of free live chat software, such as reliable integrations and a frictionless agent experience, to ensure it meets your needs.

Some of the benefits of installing free live chat software on your website include resolving issues quickly and in real time, enhancing the overall customer experience.

To add free live chat to your site, you can look for cloud-based solutions that make upgrading easy.

Here are some top free live chat software options to consider:

Ultimately, the right free live chat software for your business will depend on your specific needs and parameters, such as a frictionless agent experience, vendor reputation, and customer support.

Let's explore some popular live chat tools that can help you connect with customers instantly.

Olark CoPilot is a cloud-based solution that offers chat monitoring, targeted chat, and robust analytics within a single suite. It also comes with a 14-day free trial.

HubSpot's live chat tool is another great option, and it's free with no coding required. You can personalize the live chat widget to complement your brand's look and feel.

Chaport's live chat free plan enables you to create a basic live chat widget, but you're limited to one user and 30-day conversation history. Paid plans start at $19 per month for up to 4 operators.

Zoho Desk's live chat feature allows businesses to form better customer relationships, and it's available with a free 15-day trial. Proactive chat, visitor list, and customizable dashboard are some of its key features.

Tawk.to is a free live chat software that offers a simple setup and can translate chat conversations in over 45 different languages. It also provides pre-canned messages and a built-in knowledge base.

Here are some popular live chat tools with their key features:

Free live chat for your website is a game-changer, and I'm excited to share the features and benefits with you.

You can find essential features in free live chat software, including the ability to initiate and monitor conversations, customize the chat window, transfer conversations to other agents, and integrate with other tools.

Free live chat software often offers basic reporting and analytics, canned responses, customizable chat triggers, and chatbot functionality. Some even offer additional features like chatbot integration, customer segmentation, and chatbot analytics.

The benefits of installing free live chat on your website are numerous. It enhances your approachability, reduces customers' risk perception, and makes them feel more comfortable engaging with your business.

With free live chat, you can handle dissatisfied or angry customers in a private medium, reducing the risk of negative social media reviews. It also reduces support call volumes, saving you time and money.

Free live chat can be more cost-effective than traditional customer support channels, enabling customer service representatives to handle multiple inquiries efficiently.

Here are some key features to look for in free live chat software:

By implementing free live chat on your website, you can improve customer satisfaction, reduce support call volumes, and increase conversions.

Choosing the right free live chat software or a free trial can be a daunting task, but it can be boiled down to key parameters such as a frictionless agent experience, reliable integrations, the vendor's reputation and customer support, the ability to grow your business, and capabilities beyond basic ticketing.

To assess the tool's core functions, free trials of live chat software and apps are an excellent starting point for companies testing the waters. You can easily upgrade with cloud-based solutions.

Here are the top 5 key parameters to consider when choosing a free live chat software or a free trial:

This will help you determine how a given software performs on each of those parameters, and make an informed decision about which one is right for your business.

Choosing the right live chat tool can be a daunting task, but with the right approach, you can make an informed decision. Align your business goals with the features and functionality of the tool, just like Four Seasons does with their messaging system.

To optimize the chat experience, consider the location of your live chat and how and when users access it. You can test the software with your specific use case, such as customer support, customer self-service, sales, or chatbot, to see how it fits into your current infrastructure.

Some best practices for using free live chat software include aligning your business goals, optimizing the chat experience, monitoring and improving, and building a workflow that covers ticket escalation, agent assignment, and real-time channel monitoring.

Here are some specific best practices to keep in mind:

By following these best practices, you can ensure that your live chat tool is working effectively to achieve your business goals.

Choosing the right tool for your business can be overwhelming, but let's break down what sets Umnico Live Chat apart.

Umnico Live Chat is a real conversion booster that helps businesses facilitate their online customer communications and discover incremental lead sources.

One key feature that differentiates Umnico is its ability to provide omnichannel real-time customer support, which is a major advantage over websites with regular web chat.

Here's a comparison of the features:

These features demonstrate that Umnico Live Chat is designed to handle a high volume of customers and provide a seamless experience across multiple platforms.

You can customize your live chat widget to match your website's visual style by changing its color and position on a web page. With Umnico, you can add a multifunctional chat with a customizable appearance on a website.

Umnico provides a seamless integration with popular CRM systems, such as Bitrix24 and amoCRM, enabling seamless customer data synchronization, lead management, and customer interaction tracking. Integrating Umnico Live Chat with your CRM will give more power to employees' supervision who are communicating with clients.

You can customize the chat widget to match your brand identity and website design with ChatMaxima Livechat Widget. You can choose from a range of colors that suit your style and vision, and adjust the position and size of the widget to fit your website layout and user experience.

You can customize your chat widget to match your brand identity and website design. With ChatMaxima Livechat Widget, you can choose from a range of colors that suit your style and vision.

You can adjust the position and size of the widget to fit your website layout and user experience. This will make your chat widget stand out and attract attention.

You can upload your own brand logo to display on the chat widget and make it more recognizable and professional. This will help build trust with your customers.

You can choose a background image for your chat widget from a gallery of options or upload your own image to match your website theme and style. This will add a personal touch to your chat widget.

You can select a theme color for your chat widget from a color picker or enter a hex code to customize the look and feel of your chat widget. You can also select a foreground color to contrast with the theme color and make the text and icons more visible and appealing.

You can enable speech to text functionality for your chat widget to allow your users to speak their queries instead of typing them. This will make it easier for users to interact with your chatbot.

You can set a custom title for your chat widget home page to greet your users and introduce your chatbot. This will help users feel welcome and engaged.

You can set a dynamic wait time reply for your chatbot to inform your users about the estimated time it will take to respond to their queries. This will help manage user expectations and provide a better experience.

You can set an auto response for your chatbot to send when there are no human agents available to handle the user queries. This will provide a seamless experience for users even when your team is not available.

You can choose to display a powered by text on your chat widget to show that your chatbot is powered by ChatMaxima. This will provide transparency and trust with your users.

Integrating Umnico with CRM is a game-changer for businesses looking to streamline their customer interactions. Umnico provides a seamless integration with popular CRM systems like Bitrix24 and amoCRM.

With this integration, employees can supervise customer conversations more effectively, and staff can chat with website visitors directly from the CRM system. This means all correspondence history, including photos, videos, audio files, and documents, is synchronized instantly with CRM and stored inside a deal card.

By integrating Umnico with CRM, businesses can have a single view of customer interactions, making it easier to manage customer data and track lead management. This integration also enables businesses to provide consistent and personalized customer experiences across all touchpoints.

Umnico's integration with CRM is designed to enhance customer relationship management, allowing businesses to build stronger relationships with their customers. By having a unified view of customer interactions, businesses can respond to customer queries more efficiently and effectively.

Free live chat software typically includes features like pre-built dashboards and real-time routing and monitoring options. These allow you to track key chat metrics, such as queue size, customer wait times, and chat satisfaction.

You can also customize the chat window and set up canned responses to streamline your customer support. Additionally, some free live chat software offers advanced features like chatbot integration and customer segmentation.

Pre-built dashboards provide an overview of key chat metrics, making it easier to monitor and manage your customer support. This can help you identify areas for improvement and make data-driven decisions.

Some free live chat software offers advanced analytics, allowing you to track and measure the effectiveness of your customer support. This can help you refine your strategy and optimize your customer experience.

Here are some advanced features to look for in free live chat software:

Security is a top priority when it comes to free live chat software. Zoho SalesIQ's free plan is secure, with two-factor authentication and encryption at rest to prevent data leaks.

All your chat transcripts, audio call and screen share recordings, file attachments, and third-party integration tokens are encrypted, giving you peace of mind. Zoho SalesIQ is also GDPR and HIPAA compliant, meeting strict data protection standards.

LiveSupporti's free plan is also secure, with features like two-factor authentication and role-based user permissions to control access to customer data.

SalesIQ's free live chat software is secure, thanks to two-factor authentication, encryption, and audit logs provided to portal administrators upon request. This ensures that only the right people in your organization have access to your data.

All your chat transcripts, audio call and screen share recordings, file attachments, and third-party integration tokens are encrypted at rest to prevent data leaks. This is a huge relief, especially when handling sensitive customer information.

SalesIQ is GDPR and HIPAA compliant, which means it meets the standards for protecting customer data in the European Union and the United States. This compliance is a must-have for businesses that handle customer data.

To further secure your data, you can enable two-factor authentication and set role-based user permissions. This ensures that only authorized personnel can access customer data.

SalesIQ provides audit logs of all ePHI (electronic protected health information) upon request, which is a requirement for HIPAA compliance.

Support is a crucial aspect of any website, and having the right tools can make all the difference. WP Live Chat Support is a great option if your website is built with WordPress, offering a free plugin that lets you manage chats right inside the WordPress admin dashboard.

This plugin is packed with features, including customization options, unlimited simultaneous chats, and custom offline messages. It's free for up to 10 users, and the lack of branding on the chat window is a nice touch.

LiveSupporti is another live chat tool that offers a great free plan, including unlimited chats, offline messages, and mobile apps. Its paid plan is just $5/month, offering additional features like multilingual support and a ticket system.

Zoho Desk's live chat feature allows businesses to form better customer relationships, with features like canned responses, automation, and the ability to submit customer feedback surveys. You can try the software first with the free 15-day trial.

Here are some key features of Zoho Desk's live chat:

If you're looking for a more advanced live chat solution, Zoho Desk's pricing plans are as follows:

SalesIQ's free live chat software also offers some great features, including the ability to get relevant details of visitors and customers, such as location, device details, and the pages they viewed. This can be really helpful for providing personalized solutions.