Google Drive can be a lifesaver for anyone who's ever lost important files. If you're experiencing issues with missing or deleted files, don't panic - it's often easier to recover them than you think.
First, check your Google Drive trash to see if your files are still there. According to Google Drive's own documentation, files are automatically deleted from the trash after 30 days. So, if you've recently deleted a file, it's worth checking the trash folder first.
If your file is indeed in the trash, you can easily restore it by clicking on the "Restore" button. This will move the file back to its original location in your Google Drive account.
Troubleshooting
If you're experiencing issues with missing files on Google Drive, don't worry, there are solutions. You can try checking the Activity Panel, which is the first place to look for missing files.
Click on the Settings icon and choose the Error list to check for files that failed to upload. This can give you a false sense that files are missing, but in reality, they may just be stuck in the sync process.
Another option is to try a different browser. Sometimes, a browser issue can cause files to disappear from Google Drive. Simply select another browser, open and log in to your Google Drive account, and your files should reappear instantly.
If you're still having trouble, you can check the sync process by clicking on the Settings icon and choosing the Error list. This will show you which files failed to upload and allow you to sync them again.
Try Incognito Mode
If you're struggling to find missing files on Google Drive, give Incognito Mode a try. It's a partial fix, but it's worth a shot.
There's a more than 90% chance that all the missing files will automatically show up in Incognito Mode.
Try a Different Browser
If you're having trouble accessing your Google Drive files, try switching to a different browser. Sometimes, the issue might be with the browser you're using, not the internet connection or Google Drive itself.
More than 90% of the time, your missing files will show up automatically in Incognito Mode, so give that a shot first. But if Incognito Mode doesn't work, switching to a different browser is a good next step.
You can try opening Google Drive on a different browser to see if your files appear instantly. If they do, it's likely that the previous browser had a connection issue.
If you're wondering whether your browser is the problem, check if you can access other websites without any issues. A stable internet connection is essential for syncing files to Google Drive cloud.
12 Fixes
Troubleshooting Google Drive issues can be frustrating, but don't worry, I've got you covered.
If you're experiencing missing files on Google Drive, try checking the error list. Click on the Settings icon and choose Error list, then verify if the files that failed to be uploaded are the missing ones. Sync them again to resolve the issue.
Sometimes, internet disconnection during syncing can cause files to appear missing. To avoid this, ensure a stable internet connection while syncing your files.
Google Drive records all your activities, including file editing, adding, and deleting, on the Activity Panel. If you've set up Google Drive correctly but still find some files missing, check the Activity Panel first.
To access the Activity Panel, go to drive.google.com, click My Drive, tap on the Info icon at the top-right corner, and choose Activity. Scroll down to check if your lost files are present.
Incognito mode can also help you recover missing files. There's a more than 90% chance that all the missing files will automatically show up in the Incognito Mode.
To access Incognito Mode, login to your Google account and go to Drive. All the missing files should be visible.
If you're dealing with hundreds of missing files, viewing un-synced files online might be a good option. Go to the web drive and use Drive viewer to view the missed files, then they will be synced to the PC.
Alternatively, you can right-click Google Drive in your system tray, then click on "Visit Google Drive on the web" to see if this gets all missed files synced to the cloud at one time.
Here are the 12 fixes to help you recover missing Google Drive files:
Resync and Restore
If you're experiencing issues with missing files on Google Drive, don't worry, there are ways to resync and restore them. Resyncing all files can be done by clicking the Google Drive taskbar icon, selecting "View # unsyncable files", and then clicking "Retry all".
If that doesn't work, you can try restarting the Google Drive app or following the more involved process of closing Google Drive, moving your entire Google Drive contents out, and then reopening Google Drive and unchecking all folders in the "Preferences" section.
To restore missing files, you can check the Google Drive Trash folder, which can be accessed through the official Google Drive website or the Trash app on your Windows or Mac. Files deleted from Google Drive will go to its Trash folder in the first place, but be aware that Google Drive automatically purges deleted items after 30 days.
Resync All
If you're experiencing issues with unsynced files on Google Drive, try Resync All. Click the Google Drive taskbar icon, then click "View # unsyncable files" and finally "Retry all".
This method usually resolves the issue, but if not, you can try restarting the Google Drive app.
To completely refresh your files, you can close Google Drive, move all your Google Drive contents out, then reopen Google Drive. Go into Google Drive's "Preferences" and uncheck all the folders. This will remove all synced files from your computer.
After it finishes, drag all contents back in and Google Drive will sync or save all the files to the cloud again.
If you're still having trouble, you can re-refresh the files on your computer or Google Drive to keep them up-to-date.
Here are some additional steps you can try:
- Check if your files are in the Google Drive Trash folder
- Exit Google Drive and restart it to sync missing files
- Put back the DriveFS folder that contains the Google Drive app data from the Trash bin
By following these steps, you should be able to resync all your files on Google Drive.
Restore from Admin Console
If you're dealing with missing files on Google Drive and none of the other methods have worked, don't worry, you still have one last hope - the Google Admin Console. This method can only work with a Google account that isn't personal and is connected with a certain company or group.
To use the Admin Console, you'll need to sign in with the Administrator account, then go to Apps and select the G Suite, followed by Drive and Docs.
The Admin Console can only restore files for Team Drives, so if you're using a personal account, this method won't work for you.
To restore a file or folder using the Admin Console, you'll need to navigate to the Apps section, select G Suite, tap on the Drive and Docs option, and then look for the Restore option next to the Team Drive name on the right side.
Here's a quick rundown of the steps:
- Sign in to the Google Admin Console with the Administrator account
- Go to Apps and select the G Suite
- Tap on the Drive and Docs option
- Look for the Restore option next to the Team Drive name on the right side
Remember, this method is only for Team Drives, so if you're using a personal account, you'll need to try one of the other methods to recover your missing files.
Deletion and Recovery
If you've deleted a Google Drive file for good, you may still be able to recover it, but there are a few limitations. You must be the owner of the file, and it must have been deleted recently.
To recover a permanently deleted file, complete the Google Drive form, and the support team will try to restore it for you. You can also try using a desktop data recovery tool, like Cisdem Data Recovery, which can recover files directly onto Google Drive or other cloud platforms.
If you're looking for a solution to recover missing files from Google Drive, check the error list and verify if the files that failed to be uploaded are the missing ones. You can also check the Trash folder on the Google Drive website or on your computer, and restore the files back to your Drive.
Permanently Deleting
You can recover permanently deleted files from Google Drive, but there are some limitations.
You must be the owner of the file to recover it.
The file must have been deleted recently, although Google doesn't specify what "recently" means.
If you're looking to recover a file, complete the Google Drive form and the support team will try to restore it for you.
It's worth noting that if you clicked "Delete forever" after moving the file to Trash, it's considered permanently deleted.
Check Trash Folder
If you're missing files from Google Drive, check the Trash folder first. Files deleted from Google Drive go to its Trash folder initially, and you can restore them within 30 days.
To access the Trash folder, navigate to the official Google Drive website and select Trash on the left pane. Alternatively, you can check the Trash app on your Windows or Mac.
Restore files from the Trash folder by right-clicking on the file and choosing Restore. This will bring the file back to your Drive.
The Trash folder is a crucial place to check when files go missing from Google Drive.
Frequently Asked Questions
How do I find my lost Google Drive in Finder?
Find Google Drive in Finder by checking the 'Favorites' or 'Locations' sidebar, or navigate to it directly by going to 'Go' > 'Go to Folder' and typing '~/Google Drive'
How to find a missing folder in Google Drive?
Check the 'Recently deleted' section of your shared drive by clicking on the dropdown next to 'My drive' and selecting the drive. If it's not there, try searching for the folder using the search bar
What is lost and found in Google?
In Google Drive, the "Lost and Found" is actually the "Trash" or "Bin" folder, where deleted files are stored. Check it out to recover accidentally deleted files.
How do I find the location of an item in Google Drive?
To find the location of an item in Google Drive, select the item and right-click to access the "File information" menu. From there, select "Show file location" to view its path.
Sources
- https://www.multcloud.com/articles/google-drive-does-not-sync-all-files-1234.html
- https://zapier.com/blog/recover-deleted-files-google-drive/
- https://www.cisdem.com/resource/google-drive-files-missing.html
- https://www.imobie.com/cloud-tips/files-missing-from-google-drive.htm
- https://damsoncloud.com/resources/blog/orphaned-files-how-to-find-missing-files-on-google-drive/
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