Semrush Support and Features Overview

Semrush offers a comprehensive support system to help users navigate their tools and features. Their support team is available 24/7 to assist with any questions or concerns.

Semrush has a vast knowledge base that contains tutorials, guides, and FAQs to help users learn how to use their tools effectively. With over 1,000 articles and counting, it's a great resource for beginners and experienced users alike.

One of the standout features of Semrush is their customer support team, which is available via live chat, phone, and email. This ensures that users can get help whenever and however they need it.

Semrush also offers a feature called "Help" that provides users with quick access to their knowledge base, tutorials, and FAQs. This feature is available within the Semrush dashboard and makes it easy to find the information you need.

Semrush started as an SEO tool and still focuses on it, offering features such as optimizing content for SEO, analyzing competitor SEO and PPC campaigns, and reverse engineering a site's top traffic sources.

Ahrefs, on the other hand, is best known as a backlink analysis tool, but has added many new features over the years, making it a direct competitor to Semrush.

Semrush shines in competitive research and trends with its Traffic Analytics and Keyword Gap Analysis features, providing easy-to-understand reports on where competitors' traffic is coming from and whether it's organic or paid.

Ahrefs offers a more SEO-focused competitive analysis with its Site Explorer and Content Gap Analysis tools, giving you deep insights into your competitors' organic search performance.

Semrush is a better choice if you're looking for a holistic competitive analysis that includes both organic and paid strategies, while Ahrefs is good for deep insights into the basics, but may feel lacking in PPC research tools.

Here are some key features to consider when choosing between Semrush and Ahrefs:

Semrush's EyeOn tool is a great feature for monitoring trends and tracking competitors' content, while Ahrefs' Site Explorer is good for showing which pages drive the most traffic and backlinks for your competitors.

If you want to find the top trending topics, EyeOn makes it easy, and you'll know if a competitor has spotted a trend that you should pay attention to.

Semrush offers a wide range of features that make it a powerful tool for digital marketers. Semrush has over 20 billion keywords in its database, giving users a vast amount of data to work with.

One of the key features of Semrush is its keyword research tool, which provides detailed information on keyword difficulty, similar keywords, and global and local keyword volumes. This tool also includes features like keyword trend graphs and personalized keyword difficulty scores.

Semrush's backlink analysis feature provides detailed backlink reports, including types and attributes of backlinks and competitor backlink insights. It also includes a lost and found function and backlink ranking for link quality.

Semrush's site audit feature provides an overall health score, as well as a list of technical SEO issues to address, including broken links, HTTP status code errors, crawl errors, and issues with robots.txt. This feature also includes a report on internal linking, which helps users identify areas for improvement.

Semrush's traffic analysis feature provides precise website traffic estimates, identifies best-performing pages, and tracks desktop and mobile traffic.

Here are some of the key features of Semrush:

Semrush's Keyword Overview tool gives you deeper, more actionable insights into your keyword research, including search volume trends and number of results. This makes it a more well-rounded keyword tool compared to Ahrefs.

With Semrush, you can see all of the keywords that a competing site currently ranks for, and get a lot more in-depth keyword data in this report. This is thanks to Semrush's AI-powered features, which give you even more information to make better decisions.

You can also get data from Google PPC with Semrush, which can be super helpful if you're an in-house SEO or run an agency. This is because you're probably doing SEO and running Google Ads campaigns at the same time.

Semrush has a traditional keyword research tool that shows you a keyword's search volume and competition, and gives you a list of keyword suggestions based on what you typed in. What makes Semrush's keyword research feature unique is that you also get data from Google PPC.

Ahrefs has two main keyword research features: Keyword Explorer and Organic keywords. Keyword Explorer shows you how many clicks you'll get if you rank for a keyword, and lets you expand the results to get hundreds of different keyword ideas.

Here are some unique metrics and features you won't find in Moz's Explore by Keyword 2.0, but are available in Semrush's Keyword Overview tool:

This makes Semrush a more well-rounded keyword tool compared to Ahrefs and Moz's Explore by Keyword 2.0.

Site audits are crucial in monitoring your site health. Both Ahrefs and Semrush offer tools that can help you quickly identify technical SEO issues.

Semrush offers a comprehensive site audit that lets you know how your site is doing in terms of technical SEO issues such as broken links, server errors, robots.txt issues, and Core Web Vitals. Semrush also stands out from Ahrefs with its Log File analysis, which isn’t something Ahrefs offers.

Semrush gives you an overall health score that gives you a general idea of how SEO-friendly your site is, at least when it comes to technical SEO. You also get a list of things to start working on right away, which breaks down how well your internal links are setup for SEO.

Ahrefs offered a solid site audit feature, but it's more focused on the basics. It does a great job of detecting common issues like duplicate content or slow-loading pages, but it doesn't dive quite as deep as Semrush when it comes to more complex technical SEO problems.

Here are some key differences between Semrush and Ahrefs' site audit features:

In my opinion, Semrush comes out on top when it comes to technical SEO features. Its site audit features are more robust, and it does a better job of letting you know what you need to take action on first.

Ahrefs has a Content Explorer that is fantastic for finding top-performing content and spotting content gaps.

Ahrefs' AI Content Grader helps to improve the quality of your content, but it's only available on the most expensive plan.

Ahrefs offers data for additional search engines like YouTube and Bing, which can be a huge advantage for SEO pros.

Ahrefs has features like content exploration and broken link building that can be super useful for dedicated SEO pros.

If you're looking for a tool that can help you plan, create, and optimize your content strategy, you might want to consider Semrush instead.

Semrush offers a range of pricing plans to suit different needs and budgets.

Semrush Pro costs $117.33 per month when paid annually, making it an affordable option for freelancers or small businesses.

If you need more advanced features, the Guru plan costs $208.33 per month and includes content marketing tools and historical data.

For agencies or larger businesses, the Business plan comes in at $416.66 per month.

Here's a breakdown of Semrush's pricing plans:

Semrush offers multiple support channels to help you tackle any challenges you may be facing. You can contact them via email, phone, or live chat.

Their email support team typically responds within a reasonable timeframe, addressing your inquiries professionally and offering guidance on how best to tackle any challenges. This method is especially beneficial for complex issues that may require more in-depth explanations or troubleshooting steps.

You can also contact Semrush over the phone for direct and efficient assistance. By calling their phone support line, you can receive personalized assistance tailored to your specific needs.

Semrush's customer support is a solid foundation for any SEO tool. They offer live chat and email support, and you can access it without logging in, which is convenient if you're locked out of your account or just need a quick answer.

Semrush promises a response within one business day, and in most cases, they deliver on that.

Ahrefs, on the other hand, requires you to be logged in to access their live chat and email support, which can be frustrating if you're having login issues.

Ahrefs' support team is highly regarded for its knowledge and responsiveness, but it's not as easily accessible as Semrush's.

Both Semrush and Ahrefs have a comprehensive library of tutorials and how-to guides, and Ahrefs regularly updates its content to help users get the most out of the platform.

Semrush's Position Tracking feature is a game-changer for monitoring your rankings over time, providing frequent updates and allowing you to track rankings for specific keywords across different devices and locations.

Semrush's SERP feature tracking lets you see if your site is showing up in AI overviews, featured snippets, and knowledge panels.

Semrush comes out on top when it comes to tracking and updates, with daily updates compared to Ahrefs' once or twice a week updates.

Ahrefs' Rank Tracker tool is excellent for tracking organic search performance across search engines like Google, Bing, and Yahoo, and it also shows you historical data on how your rankings have evolved.

Semrush's Copilot feature, an AI-driven assistant, provides suggestions and automates certain marketing tasks, making your marketing efforts more efficient.

Here are the key features of Semrush's Position Tracking:

Contacting Semrush efficiently requires some planning and consideration. Live chat support is a convenient way to get in touch with Semrush quickly and efficiently, allowing you to ask questions or address concerns in real-time.

To ensure efficient communication, gather all necessary information related to your query before contacting Semrush. This will help the support team assist you more effectively.

If you have a complex issue that requires detailed explanation or documentation, sending an email might be more appropriate. Semrush’s email support team typically responds within a reasonable timeframe, addressing your inquiries professionally and offering guidance on how best to tackle any challenges.

For quick questions or general guidance, utilizing Semrush's live chat feature can be convenient. This direct form of communication allows for more detailed explanations and immediate solutions to any issues you may encounter.

To streamline the process of contacting Semrush, be clear and concise in your messages. Providing specific details about your issue or question will facilitate a quicker resolution.

Social media has become a powerful tool for connecting with brands and businesses, including Semrush. You can follow Semrush on their official social media accounts to stay updated on the latest news, promotions, and features.

Twitter, Facebook, and LinkedIn are some of the platforms where you can reach out to Semrush. Sending a direct message or mentioning Semrush in a post might get you the help you need.

Response times may vary depending on the platform and volume of inquiries Semrush receives. Nevertheless, utilizing social media to contact Semrush can be an efficient way to communicate with their team and resolve any issues promptly.

Semrush's link index is larger than Ahrefs, with a total of 2.1 million backlinks compared to Ahrefs' 419,000.

Semrush's link index is seriously investing in their link index and backlink analysis feature set, showing that they're committed to providing accurate data.

Semrush has a unique "internal link distribution" report that provides valuable insights into a site's link profile.

Ahrefs, on the other hand, has a "Structure Explorer" feature that allows you to analyze a site's structure.

Semrush's keyword research feature is more comprehensive, providing a ton of data on each term, including search volume trend and number of results.

Semrush's AI-powered features give you even more information to make better decisions, including Topical Authority, Personal Keyword Difficulty, and Domain Competitive Power.

Here's a comparison of Semrush and Ahrefs' keyword research features:

Semrush's data and analysis features make it a more well-rounded tool for SEO and keyword research.

Backlink analysis is a crucial aspect of SEO, and both Semrush and Ahrefs offer robust tools to help you analyze your backlinks. Semrush's link index is larger, with 71.5K referring domain links and 2.1M total backlinks, compared to Ahrefs' 49K and 419K.

Semrush's link index has been expanded significantly, but Ahrefs' UI is still easier to use for link analysis. Ahrefs shows a sneak preview of the text around each backlink, making it easier to understand why people are linking to a specific page.

Semrush's internal link distribution report is a unique feature that provides valuable insights. Ahrefs has recently added a Structure Explorer feature, which is similar to Semrush's internal link distribution report.

Semrush allows you to track your existing backlinks, examine potential link toxicity, and identify new opportunities for your link-building strategy. Ahrefs also offers these features, but with a more user-friendly interface.

Here are some of the key features of Ahrefs' backlink analysis tool:

Semrush's competitive analysis can quickly help you identify what sites you should be doing outreach for, and Ahrefs' accuracy in tracking backlinks has been confirmed in my experience.

Semrush's Keyword Overview tool offers more information than Moz's Explore by Keyword 2.0, including search intent, global search volume, and keyword volume split by country. This is a game-changer for keyword research.

One of the unique metrics you won't find in Moz's Explore Keyword 2.0 is the number of search results. This is a crucial piece of information that can help you understand the competitiveness of a keyword.

Semrush also provides keyword clusters, which can help you identify related keywords and topics. This is especially useful for content creators looking to optimize their content for multiple keywords.

Moz's Keyword Research toolkit has a Keyword Gap tool that operates differently than what you might expect. Instead of just displaying missing keywords, it shows the best-ranking keywords of your competitors that you also rank for.

Here are some of the key differences between Semrush and Moz's keyword research tools:

Semrush's Keyword Overview tool gives you deeper, more actionable insights, including search volume trend and number of results. This makes it a more well-rounded keyword tool than Ahrefs.

Semrush's site audit tool is a game-changer for technical SEO analysis. It provides an overall health score that gives you a general idea of how SEO-friendly your site is, based on factors such as broken links, HTTP status code errors, crawl errors, and issues with robots.txt.

The tool breaks down your internal linking structure, showing you how well your high-authority pages are linking to pages that need a bigger authority score. This is crucial for ensuring that your link authority is flowing in the right direction.

Semrush's site audit feature is more robust than Ahrefs, which can be overly critical of minor issues like noindex tags and 301 redirects. With Semrush, you get a clear picture of what needs to be fixed, and what's just a minor issue.

Ahrefs did find some real problems, like slow-loading pages and meta descriptions that were too short. However, these issues were buried under more trivial concerns.

Semrush's site architecture report shows you how "deep" different pages are from your homepage. This is a simple way to see if your site has pages that are too many clicks away from your homepage, which can negatively impact user experience.

Moz's site crawler generates a list of URLs with highlighted issues, but it only allows crawling 5,000 pages per month on its cheapest pricing plan. To get more crawling capacity, you'll need to upgrade to a higher payment plan.

Semrush's On-Page SEO Checker analyzes your entire website and provides recommendations for all affected URLs at once. This is much more convenient than Moz's On-Page Grader, which requires entering each URL individually for analysis.

Semrush's on-page SEO recommendations go beyond just keyword placement, delving into areas like SERP feature optimization, content quality improvements, and backlink considerations. This makes for a much more actionable list of tips that can help enhance on-page SEO and see noticeable improvements.

Semrush is a robust tool that seamlessly integrates with other digital marketing tools, enhancing its performance. This integration is crucial for businesses looking to streamline their online presence.

Semrush offers extensive compatibility with various platforms, allowing users to connect with Google Tools, such as Google Analytics, Google Search Console, and Google My Business. This integration provides a comprehensive view of a website's online performance.

Semrush also integrates with social media platforms like Twitter, Facebook, LinkedIn, Pinterest, and Instagram, making it a potent tool for social media campaigns. Its WordPress plugin for keyword optimization is another valuable feature that helps users optimize their content.

Here's a comparison of Semrush's integration features with Serpstat:

Semrush's flexibility and customization options are a major advantage, especially with its open Public API for custom software/application integration. This feature allows users to tailor the tool to their specific needs, making it a valuable asset for businesses of all sizes.

Semrush offers a range of pricing plans to suit different needs and budgets.

The Pro Plan is priced at $129.95/month and caters to freelancers, startups, and in-house marketers with a limited budget.

Semrush also offers a Guru Plan for $249.95/month, which is more comprehensive and suited for SMBs and growing marketing agencies.

The Business Plan, costing $499.95/month, is designed for agencies, e-commerce projects, and businesses with an extensive web presence.

Here's a summary of Semrush's pricing plans:

Integration and compatibility are crucial aspects to consider when choosing an SEO toolbox. Semrush and Serpstat both offer seamless integration with other digital marketing tools.

Semrush integrates with a wide range of Google tools, including Google Analytics, Google Search Console, and Google My Business. This allows for a more comprehensive understanding of your website's performance and online presence.

Serpstat also integrates with Google Analytics and Google Search Console, providing valuable insights into your website's traffic and search engine rankings. However, its social media integration is limited compared to Semrush.

Semrush offers a WordPress plugin for keyword optimization, making it easy to integrate with content management systems. In contrast, Serpstat provides browser extensions for easy tool access.

Both tools offer additional integrations, with Semrush connecting with Trello for project management and Zapier for expanded integration options. Serpstat, on the other hand, offers an open Public API for custom software/application integration.

Here's a comparison of the integration features offered by Semrush and Serpstat:

In conclusion, both Semrush and Serpstat offer robust integration capabilities, but Semrush has a slight edge in terms of social media integration and content management tools.